Posted by Fred Zimny
Innovation. It’s a word that appears in just about every annual report of consumer products companies. Although everyone talks about it, very few companies think innovatively about the concept, especially when it comes to new product development. Instead, many consumer-facing organizations remain focused on risk-averse activities aimed at slow-but-steady growth.
To be successful, companies will need to engage consumers in dialogue and leverage their insights to create nationally recognized brands that are worthy of their price. Consumer-Centric Innovation (CCI) can often be the path to this outcome as it can help create products that capture the customer’s imagination, provide entertaining brand experiences, or offer solutions to previously unmet needs.
In a new report, “Consumer-Centric Innovation: Tapping Into Consumer Insights to Drive Growth,” Deloitte‘s and Art Ash discuss six key action steps that companies should consider to help make their innovation efforts more consumer centric. These components provide companies with a new way of thinking about innovation that often can yield favorable long-term results. In a time when consumers are increasingly bypassing companies and creating their own products or solutions and sharing them with others, the power and potential of consumer-centric innovation is too important to ignore.
Consumer-Centric Innovation (112 KB)
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About Fred ZimnyHave been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
Posted on 2009/05/21, in Social CRM and social business and tagged Advocacy and Protection, Brand, Change, Consumer, Consumer Information, CRM and Web 2.0, Deloitte Touche Tohmatsu, Enterprise 2.0, Innovation, New product development, Social CRM and social business, Technology, Transition, Trends, Vision, Ways of Seeing. Bookmark the permalink. 1 Comment.