Enterprise 2.0 in Boston defines the new Social Workplace

Artist: Marleen Sleeuwits http://www.marleensleeuwits.nl/

Artist: Marleen Sleeuwits http://www.marleensleeuwits.nl/

Fresh from the press and pressing for leadership.

Thanks to the author

http://forwebsake.blogspot.com/2009/06/enterprise-20-in-boston-defines-new.html by Gary Hepburn 22/6/2009


After spending the past 3 days attending the Enterprise 2.0 conference it has become even clearer in my mind that social media and social networking has an important part to play in the future of enterprise collaboration but requires a great deal more education and understanding by the key decision makers. We need to spend more time understanding the use cases and cultural challenges of creating social wrappers around corporate information and seeding these inside corporate social networks, its not about replacing email as much as empowering your employees to connect with people, customers and partners in a way that’s more socially engaging. Its important to remember that if we are to learn anything from the adoption success of web flavoured social content its that its not about IT or technology – its about user experience. The companies who put user experience above IT and Technology will create a competitive advantage by attracting the best employees who can be far more productive while still ensuring that content and information is secure.

Another key challenge is going to be scalability and enterprise standards for social collaboration platforms in the workplace not to forget the compliant and secure nature of content management required in many sectors such as government, banking and legal.

It seems that the

Read more at http://forwebsake.blogspot.com/2009/06/enterprise-20-in-boston-defines-new.html

Artist: Marleen Sleeuwits http://www.marleensleeuwits.nl/

Artist: Marleen Sleeuwits http://www.marleensleeuwits.nl/

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Posted on 2009/06/26, in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business and tagged , , , , , , , , , , , , , , , . Bookmark the permalink. 5 Comments.

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