John Goodman’s TARP on improving margins with better service
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Posted on 2009/08/09, in Links, Misc. & Tweets and tagged Business, Business Services, Cost of Poor Quality, CRM and Web 2.0, Customer experience, Customer relationship management, customerservice, John Goodman, Leadership, Making sense of leadership, Technology, Transition, Ways of Seeing. Bookmark the permalink. 1 Comment.
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