Malcolm Gladwell: What we can learn from spaghetti sauce
http://www.ted.com Tipping Point author Malcolm Gladwell git years ago inside the food industry’s pursuit of the perfect spaghetti sauce — and makes a larger argument about the nature of choice and happiness that are still relevant.
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Posted on 2009/08/14, in Front Office and Customer Service Operations, Knowledge management, Performance management and tagged Change, Front Office and Customer Service Operations, Knowledge management, Performance management, Harvard Business Review, Industrial design, Innovation, Leadership, Making sense of leadership, Malcolm Gladwell, Transition, Trends, Vision, visionaries, vision things, trends, Ways of Seeing. Bookmark the permalink. Comments Off.
