Posted on 2009/09/27, in Social CRM and social business and tagged Business, Deep Focus, Ian Schaefer, Social CRM and social business, Social media, Social network, Transition, Trends, Vision, Ways of Seeing, Weblogs. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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Designing design thinking driven operations- Understanding the Magic Quadrant's New Name 2013/05/23Gartner, Inc., recently released its 2013 Magic Quadrant for the CRM Customer Engagement Center* report naming Salesforce.com a leader, something we are very proud of and is a testament to the hard work and innovation that has gone into building...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Design thinking and startups: A good match? 2013/05/23I was interviewed by Victor Helmre, a Master's student writing a thesis as part of a program called Business & Design – a collaboration between a design school and a business school in Gothenbu...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Why Customer Journey Mapping Works | CustomerThink 2013/05/23The most muddled article on Customer Journey Maps I have read in a long time @medallia on http://t.co/Xa6fhs8T2F #servicedesign #cex #cemSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Life after data | NEXT Berlin 2013/05/23“So what is the future of having relationships with dead objects?” - David Bausola, founder of Philter Phactory talked about the Life after Data and explained the context of storytelling and technology.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Complete Guide to Business Blogging 2013/05/23Everything you need to know about business blogging simply broken down so you can implement.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Brainstorming Is A Terrible Way To Come Up With Ideas 2013/05/23Throw out old, tired ideas about idea generation.We all know the standard method of brainstorming:Get a bunch of people together.Generate lots of ideas.Don’t be critical.There’s one problem with this system.It’s totally wrong.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Why Social Media Advertising Is Set To Explode 2013/05/23Mobile and in-stream native ads are a big reason why. ;See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Are Marketers Ready for 'Cognitive' Customer Service? | IBM ... 2013/05/23Remember when the customer service desk was just a euphemism for a complaint bureau?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Aston business school servitization impact study 2013 2013/05/23See on Scoop.it - Designing design thinking driven operations As the U.K. economy begins to return to modest growth, a new report finds manufacturers that incorporate useful services with their exi...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- BCG's Yves Morieux on reducing organization complexity 2013/05/23BCG's Yves Morieux discusses how The Boston Consulting Group's "Smart Rules" help reduce organizational complexity.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- A case for simplicity in retail - Retail Customer Experience (blog) 2013/05/23A case for simplicity in retailRetail Customer Experience (blog)Come meet Chris and our other great retail educators at this year's Retail Customer Experience Executive Summit! Registration is now open.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Road to Customer Experience Management (CEM) Maturity 2013/05/23We take a look at the top level guidelines that need to be adhered too along the road to Customer Experience Management (CEM) maturity, and offer some recommendations to help fulfil them.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Internet of Things: A Competitive Advantage in Customer Service | Business 2 Community 2013/05/23With social media and the Internet of Things, you won’t have to say ‘sorry’ “By the time the phone rings, there’s already trouble.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- First Draft of Customer Experience Digital Data Acquisition published by Customer Experience Digital Data Community Group | Customer Experience Digital Data Community Group 2013/05/23RT @JeffChasin: Data Layer standard - First Draft from the W3C Customer Experience Digital Data Community Group http://t.co/OBLdhc2nl2 #measureSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Bill For It 2013/05/23Designers’ biggest problems come from confusing work and passion. I am one of the worst offenders: Not billing for time worked; Writing-off massive parts…See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Is There a Buy Button Inside the Brain: Patrick Renvoise at TEDxBend 2013/05/23Patrick discovered the buy button inside the brain and spent two years researching and formalizing a science-based map to access that button. Neuroscience is...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Mobile UX Research — Exploring Ten Fundamental Aspects Of M-Commerce Usability | Smashing UX Design 2013/05/23This article shares ten fundamental recommendations from a large-scale usability study focusing specifically on m-commerce and set out to explore the entire mobile shopping experience.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Understanding Color Theory and the Color Wheel - Desizn Tech 2013/05/23It all comes down to basic color theory and the color wheel.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Rethinking Design Thinking - Behavioural Design Lab 2013/05/23RT @behdeslab: New in library: "Rethinking Design Thinking" http://t.co/GFmNk7Woch #methods #strategySee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Aston business school servitization impact study 2013 2013/05/22As the U.K. economy begins to return to modest growth, a new report finds manufacturers that incorporate useful services with their existing products are realisSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Understanding the Magic Quadrant's New Name 2013/05/23
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