Posted on 2009/11/10, in Recovery and the way out of the crisis, recession and depression, Social CRM and social business and tagged Change, CRM and Web 2.0, Customer experience, Customer Service Management, Graham Hill, Leadership, Making sense of leadership, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Social Enterprise, Social network, Transition, Trends, Vision, Ways of Seeing. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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Designing design thinking driven operations- Designing the Next Economy: DMI Design/Management Thinking 25, June 17-19, 2013, Santa Monica, CA 2013/05/18In this time of volatility, uncertainty, complexity and ambiguity, the role of design to drive meaningful innovation and change is growing.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The End Of Rational Vs. Emotional: How Both Logic And Feeling Play Key Roles In Marketing And Decision Making 2013/05/18One of the longest-running debates in marketing is whether to use a rational or emotional advertising approach in marketing--but cognitive science says that argument is pointless.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Educating Executives Online in Four Dimensions | MIT Sloan Management Review 2013/05/18I am the proud recipient of an MIT Sloan Executive Education Course certification. Or, my avatar is. (Our blogger describes @MITSloanExecEd's first virtual 4Dx course: Interesting, exciting, and at times hilarious.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Edelman Digital: Your Content Strategy Should Not Be Real-Time - PSFK 2013/05/18Michael Brito discusses the need for brands to think ahead when it comes to showcasing what they have to offer.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Five Techniques for Moderating Usability Tests: Measuring Usability 2013/05/18You don't need to be a trained psychotherapist to conduct effective usability sessions, but it always helps to refine the art of understanding human behavior and intentions when looking to improve the customer experience.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Internal social networks improve communication + collaboration when empowered to do so - Brian Solis 2013/05/18See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Great Leaders Communicate in the Positive - Life Science Leader 2013/05/18By Eric Shaffer Being, thinking, and communicating in the positive take time and effort and are an absolute must for all leaders. Imagine you a...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Agile Development and Experience Design 2013/05/18Providing 'Just Enough Design' can make agile software delivery more successfulSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- A-Z of LinkedIn Marketing - Smart Insights Digital Marketing Advice 2013/05/1826 ways LinkedIn can help you and your business LinkedIn recently announced that they now have over 225 million users. A reminder that LinkedIn gives opp. Marketing topic(s):Linkedin marketing. Advice by Susanne Colwyn.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Opportunity Analysis Canvas 2013/05/17The Opportunity Analysis Canvas was created by Dr. James V. Green. It is based on his experiences of teaching over 90,000 students and advising 100+ companies, to include multiple Inc. 500 award winners. Conceived during his doctoral dissertation titled "Educating entrepreneurship students about opportunity discovery: A psychosocial development model fo […]Fred Zimny
- Contagion, Social Media, and Why Things Catch On 2013/05/17Jonah Berger, Marketing Professor at the Wharton School, joins the Social Pros Podcast this week to discuss his bestseller Contagious: Why Things Catch on, the science behind those viral marketing hits, and the importance of setting realistic and...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Winning The Customer Experience Game (Part 2) | Forrester Blogs 2013/05/17Winning The Customer Experience Game (Part 2) | Forrester Blogs http://t.co/IpAlK1LGDsSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- We Are Social - Future Factors 2013 2013/05/17This deck sets out We Are Social's provocations for the future - the things that we believe will drive and shape our social and digital future over the months t (We Are Social - Future Factors 2013 http://t.co/QQo0NzijBJ...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Define Your Organization's Habits to Work More Efficiently 2013/05/17Clever application of SOP leads to efficiency and flexibility.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- What Marketers Are Getting Wrong About Loyalty 2013/05/17The biggest mistake brands make with loyalty programs is to model them on human loyalty. Human loyalty is an admirable, deeply emotional bond that unites us. It’s irrational, inexplicable and often counters our survival instinct.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Before Wild Creativity, Get Grounded in Strategy First 2013/05/17Do you have a false sense of your own creativity? I see a lot of business people who do, and they can easily cripple themselves and their organizations because of it. A false sense of creativity ha...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Bruce Sterling: the joy and danger of the future 2013/05/17Bruce Sterling managed to give both a positive and negative spin on the tech-centric future at NEXT Berlin. Here's the video. (Are startups just making an elite of rich white men richer?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Employee satisfaction and the customer experience - Merchants 2013/05/17A shift in focusWith global economic growth rates still under pressure, organisations across the world are resorting to more aggressive tactics to gain a share of a relatively stagnant market.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Report Shows In-Stream Videos Outperforming Other Ads 2013/05/17Despite in-stream video advertisements becoming more popular than mobile, rich media and banner ads, marketers should also take note of what content, categories and websites generate the highest ROI for these ads, according to a new report from...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- workshop finding funding at Maastricht Entrepreneurship Week 2013/05/17Slides from workshop by Herman Kienhuis (SanomaVentures) on start-up funding at the Maastricht Entrepreneurship Week on May 15, 2013.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Designing the Next Economy: DMI Design/Management Thinking 25, June 17-19, 2013, Santa Monica, CA 2013/05/18
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