Monthly Archives: December 2009

8 ways to end the year

Day Three Hundred Sixty Five
Image by Dustin Diaz via Flickr

8 ways to end the year. http://ping.fm/OvAMj

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Reading Bertrand Duperrin review of Enterprise 2.0 by A. McAfee

Image of Andrew McAfee from Twitter
Image of Andrew McAfee

Reading Bertrand Duperrin: Enterprise 2.0 by A. McAfee : my review http://ping.fm/ABSWv

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Watching Alec Soth: new blog, videos and more on photos and photobooks

PARIS - SEPTEMBER 25:  An Alec Soth picture 'K...
Image by Getty Images via Daylife

Watching Alec Soth: new blog, videos and more on photos and photobooks http://ping.fm/uz1S6

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Great Series of posts on Enterprise 2.0

Enterprise 2.0 conf - Rome, Dec 2009 - 039
Image by Ed Yourdon via Flickr

Great Series of posts on Enterprise 2.0 http://ow.ly/Ro82 http://ping.fm/1U1cR

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Reading Josh Bernoff’s What you can learn from consumers’ digital decade

Josh Bernoff & Twitter

Image by marcomassarotto via Flickr

Found at http://blogs.forrester.com/groundswell/2009/12/what-you-can-learn-from-consumers-digital-decade.html

As the decade I call the twenty-oh’s ends, think on what a transformational change we have just all witnessed. Our obsession with the latest product from Google or Apple often clouds our recognition of the long-term effects. We all know where we are. But I think many of us have forgotten where we were, and just how dramatically things have changed in ten short years.

Bill Gates in 2001 called this new decade “The Digital Decade.” Boy was he right.Consider:

  • When the last decade began, there were 2.6 million broadband households in the US, one out of every 40 homes. Now there are 80 million, or two thirds of the population. Broadband has gone from rare to ubiquitous.
  • Starting from zero, digital video recorders reached 31 million homes and HDTV reached 51 million in this decade. Together with online video and video on-demand, these gadgets have completely transformed the television experience.
  • Mobile phones subscriptions are now 270 million, out of 307 million US adults.(For a comparison, mobile phones were in 51 million households at the start of the decade, but back then having more than one phone per household was unusual.) Back in 1999 phones were phones. Now they are iPhones, Blackberries, and Androids — computers and internet access devices.
  • Portable digital music players have reached 76% of all US households. At the start of the decade, they were in practically none, because the iPod had yet to be introduced. Mark Mulligan calls it “The Decade That Music Forgot“.

And finally, it’s worth noting that Google just celebrated its tenth anniversary. In 1999, most of hadn’t heard of it yet. And forget social technologies — in 1999, most of the social activity online was in chat and discussion forums.

To be continued at  http://blogs.forrester.com/groundswell/2009/12/what-you-can-learn-from-consumers-digital-decade.html

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2010 Employers’ Resolutions for Customer Service

MooCards customer service
Image by krystianmajewski via Flickr

2010 Employers’ Resolutions for Customer Service http://ping.fm/th1To

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Must read Interview: 2010 Trends in Social Media / Enterprise 2.0 Jeremiah Owyang and Ray Wang from Altimeter Group, by Robert Scoble (now of Rackspace

Altimeter Group Open House - Ray Wang, Deb Sch...
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Post: Interview: 2010 Trends in Social Media / Enterprise 2.0 Jeremiah Owyang and Ray Wang from Altimeter Group, by Robert Scoble (now of Rackspace) http://ping.fm/7wuzU

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