Reading Tom Davenport’s How to “Connect the Dots” in your business


mcafee davenport
Image by jeckman via Flickr

Great to read the original post and the comments it generated from many experts in various fields. About the challenge of connecting and that is one of the major themes of this blog.

Found at http://blogs.hbr.org/davenport/2010/01/eight_steps_to_connecting_the.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+harvardbusiness+%28HBR.org%29

In my last post I wrote about why intelligence agencies were apparently unable to “connect the dots” on the Nigerian underwear bomber. The post elicited a variety of comments, some from distinguished experts (Don Peppers in customer data, Sam Felton in strategic and competitive intelligence, Sanjay Poonen in enterprise integration, and Jeff Jonas in information security). Some felt that “connecting the dots” should have been an easy problem, but most agreed with me that it’s difficult.

Read more at http://blogs.hbr.org/davenport/2010/01/eight_steps_to_connecting_the.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+harvardbusiness+%28HBR.org%29

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Posted on 2010/01/27, in Front Office and Customer Service Operations, Knowledge management, Performance management and tagged , , , , , , , , . Bookmark the permalink. Comments Off.

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