Monthly Archives: January 2010

Listening to Tom Davenport’s Better Decisions through analytics

: Image by jeckman via Flickr

Featured Guest: Tom Davenport, Babson College professor and coauthor of Analytics at Work: Smarter Decisions, Better Results.

Found at and listen at http://blogs.hbr.org/ideacast/2010/01/better-decisions-through-analy.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+harvardbusiness+(HBR.org)

I agree: boost productivity through “happiness” fromCustomerThink

Jan 30

Posted by fredzimny

: Image by hedonaut via Flickr

Found at Boosting productivity through “happiness” | CustomerThink.

I mentioned on this blog early January about my firm belief that being in a mental state of challenge as a professional or person creates great efficiency gains. This found post reflects about too.
href=”http://www.customerthink.com/user/vijaydan”>

Boosting productivity through “happiness”

Posted by Vijay Dandapani on Jan 29, 2010

The Wall Street Journal has a report on a relatively new practice among employers: boosting happiness at work via coaching as away to combat stress at work. The Journal notes that “happiness coaching is seeping into the workplace. A growing number of employers, including UBS, American Express, KPMG and the law firm Goodwin Procter, have hired trainers who draw on psychological research, ancient religious traditions or both to inspire workers to take a more positive attitude—or at least a neutral one. Happiness-at-work coaching is the theme of a crop of new business books and a growing number of MBA-school courses.”

CustomerThink Names 16 Global Thought Leaders to 2010 Editorial Board (prweb.com)
Is customer’s feedback accurate? (startups.com)
Customer Relationship Metamorphosis (neilperkin.typepad.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management

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Tags: American Express, Business, Colleges and Universities, Consulting, customerservice, CustomerThink, Education, Goodwin Procter, Law firm, Marketing, Marketing and Advertising, Master of Business Administration, Sales, Salesmanship, Wall Street Journal

The Content Economy: Interesting Enterprise 2.0 Readings – Week 4 2010

Jan 30

Posted by fredzimny

Found at The Content Economy: Interesting Enterprise 2.0 Readings – Week 4 2010.

I’m honored to now have an “Expert Profile” on the Enterprise20pen blog. Let me just say that I’m in very good company.

Anyway, here are some interesting Enterprise 2.0 readings from this week.

John Tropea: “It’s not about knowledge sharing, it’s about engagement and context!“

We can’t control what business topics and experiences people blog about, they blog on their own terms, we are lucky that they share at all…so we have to be happy. We cannot conscript people to blog only when it’s 100% usable now and will be re-used immediately…we are dealing with people here, not robots…people don’t like the big brother feel…people blog because there is an intrinsic motivation, not because they The Content Economy: Interesting Enterprise 2.0 Readings – Week 4 2010.

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,

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Tags: Business, Content management, Information Technology, Knowledge sharing, Organization, Site Management, Social Enterprise, Web 2.0

Watching a not recent video interview with Natalie Johnson (GM) about social media

Jan 29

Posted by fredzimny

We chat with Natalie about GM’s moves in social media, and the narrowing split between communications and marketing.

Learn Social Media by Example: The Zack16 Campaign (thoughtpick.com)
Social Media Marketing is Hard Work (directmarketingobservations.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,

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Tags: Business, Consulting, Facebook, Marketing, Marketing and Advertising, Social media, Twitter, YouTube

Looking at Anthony Poncier Management 2.0 : Manage Collaboration inside Enterprise

Jan 29

Posted by fredzimny

Management 2.0 : Manage Collaboration inside Enterprise

View more presentations from Anthony Poncier.

Blog d’Anthony Poncier ” Blog Archive ” Management 2.0 : Manage Collaboration inside Enterprise (poncier.org)
Expert Profile: Anthony Poncier (enterprise2open.com)
The 2010 Enterprise 2.0 All-Star Blogger Roster (cloudave.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management

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Tags: Business, Enterprise social software, Knowledge management, Manage Collaboration, Management 2.0, Multimedia, Twitter, United States

Looking at the remarkable artefacts of Zoe Strauss’America

Jan 29

Posted by fredzimny

http://zoestrauss.blogspot.com/2010/01/finishing-up-later.html

Here’s all of "America," 165 photos. As of right now it’s by and far my greatest reference for working on how the final I-95 will be laid out. Mainly because it was such a difficult process for me to lay this book out and it helped me work out connections in a very different manner than I had been working before. I’d say about 3/4 of the book will end up in the final 95.