Social Media Today | Where Has The Art Of Customer Service Gone?
I was triggered by the question. And wondered if nostalgia is an good sentiment in these times of changes. And – more relevant – if indeed in the old days customer service was superior to all alternatives of this decennium. Great to reflect and act!
Found at Social Media Today | Where Has The Art Of Customer Service Gone?.
Call me old fashioned, but I have this crazy idea that businesses should provide at least a minimal amount of human element in the customer service they offer to their paying clientele.
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Posted on 2010/02/03, in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management and tagged Associations, Business, Business Services, Consulting, Customer Management, Customer service, Education and Training, Social Media Today. Bookmark the permalink. Comments Off.
