Recommended: KM 3.0 part II: The value of knowledge

Feb 21

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Found at KM 3.0 part II: The value of knowledge.

One of the major recurring themes this month will be knowledge management.

In the beginning of  februari  I introduced the concept KM 3.0 as outlined by Atle Iversen.

Last week  Atle Iversen answered the question what is knowledge management.

Introduction

From chapter I: What is knowledge:
“Expertise acquired by a person through experience or education“

Has this knowledge any value if it is not used by anyone ? Does the value increase or decrease when we share it with others ? And what kind of knowledge should be shared with others to help people get their job done ?

This depends on several factors, the most important being
- Value (worth vs. cost)
- Scope (e.g., organization, department, project, personal)
- Expiration time (short vs. long term, static vs. dynamic)

Collecting and sharing knowledge will also affect
- initial cost
- maintenance cost
- information overload
- findability/searchability

If you want to collect knowledge from a project, someone needs to write down the knowledge in a format that is understandable, and in a place that is searchable/findable. This will take some time, and therefore has an initial cost (e.g., 3 hours at $50 an hour = $150).

To be continued http://www.ppcsoft.com/blog/km-3-2.asp

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Posted on 2010/02/21, in Front Office and Customer Service Operations, Knowledge management, Performance management and tagged , , , , , , , . Bookmark the permalink. 2 Comments.

  1. Mario Soavi | 2010/02/22 at 01:58

    IMHO the value of knowledge is simply the outcome of its use within a context and for a specific goal.
    Obviously there must be a system to recognize the knowledge presence, the initial status, the knowledge use and the final status, but it’s more important to have clear:
    - the goal which the knowledge was applied for;
    - the people involved in the process (as knowledge is part of someone’s action; it will never be unrelated to an human being);
    - the way to value this knowledge and its application.

  1. Pingback: Recommended Knowledge Management 3.0 part III: The KM process « Fredzimny's Blog