Reading Great Customer Service via Operational Excellence @CustomerThink

Great Customer Service via Operational Excellence | CustomerThink.

This article is written by my friend and colleague Peter Sluka

Very often when service issues exist, the cause of the problem is complicated.  The fact is, the cause may be due to the employees, training, measurements, lack of service standards, objectives, or many other factors.  If you have already embarked on your Service Journey you are no doubt beginning to see real, tangible benefits. Maybe you noticed an employee going the extra mile to win the lasting loyalty of a customer. Maybe you feel that heightened energy level in your call center. And maybe you have even noticed improved retention, attrition, conversion rates and repeat business. You’re on your way!

To be continued at http://www.customerthink.com/blog/great_customer_service_via_operational_excellence?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+customerthink+(CustomerThink+-+All+Content)

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