Reading Conversation Agent: Two New Surveys Validate Companies Adoption of Social Media

Found at Conversation Agent: Two New Surveys Validate Companies Adoption of Social Media.

Two New Surveys Validate Companies Adoption of Social Media

SM Marketing Spend B2BSenior marketers are putting their money where our conversation has been — on integrating social with their activities.

The Marketing Executives Networking Group (MENG) 3rd Annual Marketing Trends Study* and The CMO Survey undertaken by the Duke University Fuqua School of Business and the American Marketing Association results converged on the same trend: social media becoming a viable tool in a business marketing mix.

Both reports also highlight the increased importance of social media to B2B companies (see eMarketerstudy summary). Note the increase in spending for the B2B services category and projected allocation in the next 12 months from August 2009 to February 2010.

In B2B often your service is the equivalence of product in B2C — the lifeblood of the business.

To be continued at http://www.conversationagent.com/2010/03/two-new-surveys-validate-companies-adoption-of-social-media.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+ConversationAgent+(Conversation+Agent)

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Posted on 2010/03/05, in Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business and tagged , , , , , , , , , , . Bookmark the permalink. Comments Off.

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