CustServ: Customer Relations: The New Competitive Edge and free e-book
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Found at CustServ: Customer Relations: The New Competitive Edge.
The Social Customer is giving away a free ebook on The Social Contract: Customers, Companies, Communities, and Conversations in the Age of Collaborative Relationship.
To be continued at http://custserv.gbwatch.com/?p=1186
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- Read (again) Mitch Lieberman’s : Social CRM is a Journey, not a Destination – Revisited @CustomerThink (fredzimny.wordpress.com)
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Posted on 2010/03/11, in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management and tagged Business, Business Services, Customer Management, Customer relationship management, Customer service, Social Contract, Social network, Software as a service. Bookmark the permalink. Comments Off.
