Being an operational manager in  a contact center, i enjoy working with a young workforce. I appreciate the characteristics and behavior.    Great to connect to!

Found at http://www.duperrin.com/english/2010/03/25/what-to-do-with-our-yers/

Generation Y is now an actual concern for many organizations. Some see them as a danger, other as an opportunity but everybody wonder about how to tame this new population that make organizations tremble with fear. And one question is on all lips : how will businesses  adapt.

The issue came back to my mind when I came across this deck by Julien Pouget who had the kidness to gather some verbatims and “instant thoughts” at an event where he spoke. As Julien himself says, that’s only an “instant picture” and nothing more. But I often find these kinds of verbatim useful because they show us how people perceive things and this perception, should it be legitimate or not, argued or not, objective or subjective, actually exists so has to be taken into account.

Those who can understand a few words in french may be interested in the deck, that’s why I share it all the same.

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