Monthly Archives: April 2010

All-new issue of Lens Culture online now

Girl in Paris
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All-new issue of Lens Culture online now — and portfolio reviews in Paris! http://ping.fm/sneyQ

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Recommended: 3 required roles for your company

Brunette Teen
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Recommended: 3 required roles for your company http://ping.fm/rRnYW

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Recommended: Bike Snob by BikeSnobNYC

Most beautiful bike girl at show
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Recommended: Bike Snob by BikeSnobNYC http://ping.fm/FheZV

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Recommended: 3 required roles for your company

Jenna Judd 03 © studio.es
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Found at http://freecrmstrategies.wordpress.com/2010/04/27/three-new-required-roles-for-your-company-3-media-mogul/

Longer ago than I’d like to mention, I started a series called “Three New Required Roles for your company”. As the business landscape changes, shifts in business models and design require new roles and adjustments to traditional thinking. New opportunities emerge, and businesses who understand the greater trends can profit from seizing these gaps in market awareness and efficiencies.

In the first first two posts of this series, I advocated incorporating two new roles into your organization. These were:

(1) The CIA Operative, which highlighted the importance of listening to what folks are saying about your company, your products and services and other key topics that are relevant to what your organization is interested in.

(2) The Social Anthropologist, which highlighted a rapidly growing requirement for a skill set that has previously been relegated to studies of remote people groups, but now has potential ground breaking applications for forward looking organizations. Know your customers (and their network).

If you haven’t read those, or you need to refresh your memory, please (re)read those at your convenience, as I’d love to hear your thoughts, feedback, criticism (or praise).

Now, let’s take a look at the third and final critical role necessary for you to compete in the new business landscape: Your company’s very own Media Mogul.

To be continued at http://freecrmstrategies.wordpress.com/2010/04/27/three-new-required-roles-for-your-company-3-media-mogul/

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The New 21st Century Leaders

The Smiling Brunette
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The New 21st Century Leaders http://ping.fm/3DZEy

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Reading @CRM News: Pam Baker’s Social Media Adventures in the New Customer World

3 great women
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Reading @CRM News: Pam Baker’s Social Media Adventures in the New Customer World http://ping.fm/UjXdx

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Reading @CRM News: Pam Baker’s Social Media Adventures in the New Customer World

Wonderbra's Ultimate Strapless Party
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CRM News: Customer Service: Social Media Adventures in the New Customer World.

There’s been much ado about social media as the latest, greatest customer service tool — but all that ado does little to help a corporation steer the conversation around perils and toward profits. So, buzz aside, where is the leverage in a set of tools that is seemingly all talk and little substance?

Talk is all social media really is. Leveraging social media, then, requires a deep abiding understanding of how to manage community chatter. It is about quickly turning negative talk to positive and positive talk to sales Free Report - Discover the Difference of Email Marketing 2.0!. It’s about sweating the small stuff and getting personal.

It is easy to preach this mantra, but it is so terribly difficult to actually accomplish the task. Yet, it can be done.

“There is not necessarily a wrong or right way to leverage social media because it’s an emerging and changing platform, but there is an effective way to do it,” Sasha Muradali, a PR professional at Burson-Marsteller‘s digital advertising agencyProof Digital Media, told CRM Buyer. Muradali also owns and operates the PR trends blog Little Pink Book PR.

To be continued at http://www.crmbuyer.com/rsstory/69895.html

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