Reading and agreeing 4 Trends Reshaping Customer Service @Custserve
- Image by starryeyez024 via Flickr
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Found at CustServ: Customer Relations: The New Competitive Edge
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- The customer is changing, and so should your customer service strategy. Technology has provided the customers with more teeth and power to choose, accept or reject a product or service.
- The rise of help networks
- Customer service ‘on the go’
- The decentralisation of trust
- The intermediation of business processes
In my previous post, I wrote about how social networks have changed the customer service arena. Then an article on MyCustomer.com gives us four trends that is reshaping customer service.
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To be continued at http://custserv.gbwatch.com/?p=1217
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Posted on 2010/04/27, in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology, and tagged Business, Business process, Business Services, Customer Management, Customer relationship management, Customer service, Social network, Technology. Bookmark the permalink. 1 Comment.
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