Monthly Archives: May 2010
Recommended Patty Anklam The Third SM: Enterprise SM
- Image by Mat Honan via Flickr
Early april I mentioned Patty Anklam’s excellent slidedeck Social Media Four SM’s . Now that as a biker I have some spare time (can not wait to expert the month of July) I have some time to skip through my archives. I really liked the post because of the concept. Great fun to reading and may be it enables u to connect and act!
Found at Networks, Complexity, and Relatedness.
The Third SM: Enterprise SM
The use of social media in the enterprise is, of course the playing field articulated by Andrew McAfee as Enterprise 2.0, first in his seminal article and then in his great book. He nicely captured the adoption of web 2.0 tools within the bounds of organizations. I think of the trajectory from the introduction of the tools on the web to the current state as follows:
To be continued at http://www.byeday.net/weblog/2010/04/third-sm-enterprise-sm.html
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- Enterprise 2.0 Changes What Kind Of Leader You Need To Be – Forbes.com (forbes.com)
- John Tropea: Socializing – Networks, Complexity, and Relatedness (byeday.net)
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Recommended: What’s the ROI of social media for an employer brand
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Recommended: What’s the ROI of social media for an employer brand ? http://ht.ly/17z3A4
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Recommended deck Cindy Chastain’s Experience Themes: An Element of Story Applied to Design
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- The Four Phases of Design Thinking – Warren Berger – The Conversation – Harvard Business Review (fredzimny.wordpress.com)
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Esteban Kolsky’s The Vendor Roadmap to SCRM – Part 1
- Image by j-No via Flickr
crm intelligence & strategy @crm intelligence & strategy.
Before we begin, two caveats:
1) When I said I would never write another series I was so sure this would not happen — then, this became too long…
2) Social CRM is not a technology, never will be. This is the vendor complement to The Roadmap to SCRM series I wrote before — you will need technology to deploy your strategy, this is what vendors should offer you.
To be continued at http://www.estebankolsky.com/2010/05/30/the-vendor-roadmap-to-scrm-part-1/#utm_source=feed&utm_medium=feed&utm_campaign=feed
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- Data-Driven Social CRM ” Social CRM ideas by Mark Tamis (fredzimny.wordpress.com)
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- Recommended Data-Driven Social CRM by Mark Tamis (fredzimny.wordpress.com)
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Read this #CRM Paradigm Shift by Dr. Harish Kotadia
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This weekend I finalized my Dutch version of a lecture to be given for the European master Contact Center Management. Labelled innovative technology I refer to an almost identical paradigm shift as in this post. Some time things can not be a coincidence.
Found at CRM Paradigm Shift | Dr. Harish Kotadia.
Having watched the CRM (R)evolution for over a decade, I am very excited about the developments that have taken place over the last few years. Four important technological trends have the potential to fundamentally change the way organizations “manage” relationship with their customers and revolutionize CRM. These tech trends are:
All these four independent trends are now converging to bring about a Paradigm Shift in CRM.
To be continued at http://hkotadia.com/archives/2539
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Recommended Tim Brown’s how about networks? » #Designthinking
![[HBR][Design][Mgt] Desegn Thinking, Tim Brown(...](http://farm4.static.flickr.com/3376/3658108627_c85af59560_m.jpg "[HBR][Design][Mgt] Desegn Thinking, Tim Brown(...")
- Image by Meryl Ko via Flickr
Found at how about networks? » Design Thinking.
As a follow up to my last (and rather old) post I wanted to say something about networks as organizations and their aesthetics. I am most of the way through reading Connected, a brilliant book on the science of social networks by Nicholas Christakis and James Fowler. Among the many insights is that we will be able to intentionally manage social networks as we understand more deeply how they operate. Given the power of networks to achieve many things I think it likely that many more organizations will seek to design themselves as networks.
To be continued at http://designthinking.ideo.com/?p=456&cpage=1#comment-2453
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HarvardBusiness Video David Smith, Accenture, 4 ways to tailor talent management practices to individuals
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HarvardBusiness — 28/5/i 2010 — David Smith, managing director of Accenture, explains why companies should tailor talent management practices to individuals–and four ways to do it.
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