Monthly Archives: May 2010

Recommended: What do employees need to to turn 2.0

: Image by Sailing “Footprints: Real to Reel” (Ronn ashore) via Flickr

Recommended: What do employees need to turn 2.0 ? – The paradox of enterprise 2.0 is that even when businesses mana… http://ht.ly/17wp8V

John Tropea: From the enterprise 2.0 to the enterprise, period. | Bertrand Duperrin’s Notepad – anatomy of enterprise 2.0 (duperrin.com)
Evaluating Enterprise 2.0 Solutions with a Usability Scorecard | Enterprise 2.0 Community | AIIM Communities (aiimcommunities.org)
Transparency as a Matter of Habit (engagedlearning.net)
Save 30% – Join Atlassian at Enterprise 2.0 Boston (blogs.atlassian.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,

Comments Off

Tags: Calgary, Crime, Education, girl interrupted, Mariah Carey, New York, New York City, United States

Recommended: Customer Experience Megatrends

May 27

Posted by fredzimny

: Image by Geoff Livingston via Flickr

Recommended: #CRM #C 7 Customer Experience Megatrends – As I was thinking about what’s going on in customer experie… http://ht.ly/17w5xd

The 6 Laws Of Customer Experience V8b (slideshare.net)
Read: Take Stock In Customer Experience Leaders @ Customer Experience Matters (fredzimny.wordpress.com)
Recommended Bruce Temkin’s Don’t Let Social CRM Become New Buzzword @Customer Experience Matters (fredzimny.wordpress.com)
Infuse Emotion Into Experience Design (tc.eserver.org)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Vision, visionaries, vision things, trends

Comments Off

Tags: Business, Consulting, Customer experience, Customer relationship management, Customer Support, customerservice, E-Commerce, Forrester Research

Reading Facebook, privacy settings and taking control of your personal brand onlin

May 27

Posted by fredzimny

: Image by lamazone via Flickr

Reading Facebook, privacy settings and taking control of your personal brand online http://ht.ly/17vQiG

Facebook CEO Solves Privacy Crisis (in His Own Mind) (dailyfinance.com)
Facebook Unveils Its New Simpler Privacy Controls (paidcontent.org)
Navigate Facebook’s new privacy paradigm (thaibrother.com)
Navigate Facebook’s new privacy paradigm (news.cnet.com)
Facebook Rolls Out “Master” Privacy Controls (eddieoneverything.com)
Facebook’s Mark Zuckerberg Talks About New Privacy Controls (Live Blog) (readwriteweb.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Vision, visionaries, vision things, trends

Comments Off

Tags: Facebook, Google, Online Communities, Privacy, Protocols, Security, Social network, Twitter

Recommending Cynapse 6 benefits of implementing Enterprise 2.0 collaboration software for businesses

May 26

Posted by fredzimny

: Image by @heyamberrae via Flickr

6 benefits of implementing Enterprise 2.0 collaboration software for businesses

View more presentations from Cynapse.

Best Practices and Trends in Enterprise 2.0 Collaboration (acquia.com)
Can Companies Succeed Using Open Source Platforms for Enterprise 2.0? (webinar) (jmorganmarketing.com)
Enterprise 2.0 Knowledge Management – People at the Center (slideshare.net)
Transparent Office: Enterprise 2.0: Skip the Pilot (michaeli.typepad.com)
Tips on Enterprise 2.0 with Web 2.0 ” Blog Archive ” Enterprise 2.0 … (webtechman.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,

Comments Off

Tags: Andrew McAfee, Best practice, Business, Enterprise 2.0, Organization, Social Enterprise, Social network, Wiki

Recommended Valeria Maltoni’s Social media plus 2010 or why social media is important for brands

May 26

Posted by fredzimny

: Image by Christopher S. Penn via Flickr

Social media plus 2010

View more presentations from Valeria Maltoni.

Top 5 Inbound Marketing Articles to Start the Week: Blogging Motivation (hubspot.com)
Hey Execs: It’s Time to Embrace Social (kylelacy.com)
17 Tweetchats for Social Media, Marketing and PR folks (socialmediatoday.com)
Valeria Maltoni: Why Starting from the Tool is the Wrong Approach (conversationagent.com)
17 Tweetchats for Social Media, Marketing and PR folks (directmarketingobservations.com)
Understanding Recommendations (conversationagent.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Vision, visionaries, vision things, trends

Comments Off

Tags: Business, Internet Marketing, Marketing, Marketing and Advertising, Social media, Social network, Twitter, Valeria Maltoni

Recommended paper: working paper “Platforms and Limits to Network Effects,” by HBS professors Hanna Halaburda and Mikolaj Jan Piskorski

May 26

Posted by fredzimny

: Image by Dima Bushkov via Flickr

First Look: May 25 — HBS Working Knowledge.

May 25

Why do platforms that deliberately restrict consumer choice do just as well, if not better, than platforms offering unlimited choice? Examples abound in dating services, executive recruitment, and real-estate brokerage. In the online dating market, for instance, eHarmony restricts potential candidates for its members while rival Match.com lets its users browse as many profiles as they like. In the working paper “Platforms and Limits to Network Effects,” HBS professors Hanna Halaburda and Mikolaj Jan Piskorski discuss competitive strategy in these environments and the options available to platform designers and proprietors who want to maximize the strength of network effects.

To be continued at http://hbswk.hbs.edu/item/6430.html