Monthly Archives: May 2010

Promoting 8 van Beegden

Read more http://www.8vanbeegden.nl/ (dutch only)

Recommended post: Enterprise 2.0 Leadership @ Above and Beyond KM

HENDERSON, NV - JULY 22:  A sign is seen on th...
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Found at Above and Beyond KM » Blog Archive » Enterprise 2.0 Leadership.For those who grew up in a command-and-control culture at work, it can be a little daunting to tackle the real challenges to their training embodied by Enterprise 2.0 initiatives. When  Enterprise 2.0 advocates say “emergent” and “free-form,” command-and-control purists hear “anarchic” and “chaotic.”  So how do we bridge the gap?

One way to bridge the gap is to rethink our views of leadership and teams.  In this regard, the folks at Zappos have some interesting things to say about what constitutes good leadership and team membership:\

To be  continued at Above and Beyond KM » Blog Archive » Enterprise 2.0 Leadership.

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Watch this video: Bestselling author, political adviser and social and ethical prophet Jeremy Rifkin investigates the evolution of empathy

Bestselling author, political adviser and social and ethical prophet Jeremy Rifkin investigates the evolution of empathy and the profound ways that it has shaped our development and our society.

Recommended post: Venessa Wiemis’ What is Privacy?

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Recommended post: What is Privacy? a rant about Facebook & the open source movement http://ht.ly/17tfUb

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Recommended: Great overview Service Design Research

232.365 weather girl where's your forecast?
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Service Design Research.

This list represents a summary of the past thirty years of service design literature. The citations were compiled from the Emergence conference at Carnegie Mellon University as well as the Designing for Services project in the UK, service design syllabi at CMU and individual research. I’ve excerpted the abstracts and introductions to the papers and cross-referenced examples and concepts so that it’s easy to follow the development of ideas such as “service blueprinting” across multiple papers.

Select any underlined term to filter the list, showing only papers that share that particular concept, example, author, journal or decade. If you’d like to help fill in the gaps by suggesting other canonical papers, e-mail the citations to service@howardesign.com. Thanks!

To be continued at http://www.howardesign.com/exp/service/

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Recommending post: Ash Maurya’s There is an “I” in Vision

[142-365] Memories
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Found at There is an “I” in Vision.

The press loves to celebrate stories of visionaries that saw the future and charted a course to intersect it with a “revolutionary” new product offering. In a visionary product launch there is no place for being too early or too late:

While these make for great stories, behind every visionary story usually lies years of hard work, experimentation, and learning. Even the unveiling of the visionary computer in Steve Job’s words were years in the making – The “revolutionary” iPad is built on at least 3 generations of software and 5 generations of hardware.

The story actually played out is never quite as simple:

First,

To be continued at  There is an “I” in Vision.

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