Making Your Strategy Work on the Frontline – Best Practices – Harvard Business Review
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Found at Making Your Strategy Work on the Frontline – Best Practices – Harvard Business Review.
Even the most brilliant strategy is worth nothing if it isn’t executed well, especially by your front line — the employees who interact daily with your customers. Unfortunately, these employees are regularly asked to execute strategies that others developed and that they may not understand, never mind feel committed or connected to. In fact, according to Robert Kaplan and David Norton, the founders of the Balanced Scorecard, only 5% of employees understand their company’s strategy
To be continued at http://blogs.hbr.org/hmu/2010/06/making-your-strategy-work-on-t.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+harvardbusiness+(HBR.org)
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Posted on 2010/06/24, in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Vision, visionaries, vision things, trends. Bookmark the permalink. Comments Off.
