Monthly Archives: June 2010
CRM News: Customer Loyalty: Are Your Customers Hinting at a Deeper Relationship?
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Regular readers of my blog know that I am rather sceptic about claiming managing relationships with customers. But this post sharpened my thoughts about the assumptions I have. Great post probably for u to connect to and act!
Found at CRM News: Customer Loyalty: Are Your Customers Hinting at a Deeper Relationship?.
Loyal relationships can go beyond pure sales; customers you have relationships with can influence other buyers. We have the technology to detect critical activities on the part of customers for sales’ sake. Are there any signals customers send to suggest that they might be ready to deepen their relationships with you, thus triggering new marketing activities?
To be continued at http://www.crmbuyer.com/rsstory/70286.html
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Recommended: #CRM #C Customer Engagement
Recommended: #CRM #C Customer Engagement Phase Is Completely Neglected http://ht.ly/17SRAv
Recommended: Your manager is not “2.0 minded?
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Recommended: Your manager is not “2.0 minded” ? No reason to blame him ! http://ht.ly/17S9oH
Making Your Strategy Work on the Frontline – Best Practices – Harvard Business Review
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Found at Making Your Strategy Work on the Frontline – Best Practices – Harvard Business Review.
Even the most brilliant strategy is worth nothing if it isn’t executed well, especially by your front line — the employees who interact daily with your customers. Unfortunately, these employees are regularly asked to execute strategies that others developed and that they may not understand, never mind feel committed or connected to. In fact, according to Robert Kaplan and David Norton, the founders of the Balanced Scorecard, only 5% of employees understand their company’s strategy
To be continued at http://blogs.hbr.org/hmu/2010/06/making-your-strategy-work-on-t.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+harvardbusiness+(HBR.org)
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Recommended Rough Type: Nicholas Carr’s Blogpost Kids, computer, books
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Rough Type: Nicholas Carr’s Blog.
The National Bureau of Economic Research has begun circulating a report on what seems to be the largest study yet of what happens when you give a kid a computer. The news is not good, as has been reported in the last few days by David Wessel at the Wall Street Journal and by the Freakonomics crew at the New York Times.
The study, conducted by Jacob Vigdor and Helen Ladd at Duke University‘s Sanford School of Public Policy, examined extensive data on all public school students in North Carolina between 2000 and 2005 (the data include students’ end-of-year exam scores in math and reading as well as information on how the students spend their time at home). Those years, as the authors note, were a time when home computer use and broadband access were both expanding rapidly. The focus of the research was on students in Grade 5 through Grade 8. The authors write:
To be continued at http://www.roughtype.com/archives/2010/06/kids_computers.php
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Read this; Managing your reputation online
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Reading Managing your reputation online – responding to criticism http://ht.ly/17RgHz
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Recommended: See a summary of the new Temkin Group Insight Report, The Current State Of Customer E
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Recommended: #CRM #C btemkin – See a summary of the new Temkin Group Insight Report, The Current State Of Customer E… http://ht.ly/17QZaG
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- Capsule CRM (domainmacher.com)
- Recommended read: Does Control of the Conversation Equal Control of the Relationship? @CustomerThink (fredzimny.wordpress.com)
