Monthly Archives: July 2010
Giedrius Ivanauskas: is social media damaging our social skills? – Social Email Marketing
What do you think=
Found at Giedrius Ivanauskas: is social media damaging our social skills? – Social Email Marketing.
Here is a new post from Giedrius Ivanauskas from Social Media Citizens and co-founder of the Social Marketing Forum. Are social media turning us into unmannered creatures?
Recently, I read an article on the Telegraphwebsite, talking about research that suggests that “Mobile phones and social media are stealing our manners” and “damaging our social skills“. I think it’s nonsense.
Photo credit Captain Crank
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Implementing Enterprise 2.0 at Intuit, Part Three: Cultural and Organizational Shifts | CloudAve
Found at Implementing Enterprise 2.0 at Intuit, Part Three: Cultural and Organizational Shifts | CloudAve.
This is part three in a multi-part series on how Intuit is implementing Enterprise 2.0 within their organization. Part one covered the business drivers of Enterprise 2.0, part two looked at some of the change management issues of Enterprise 2.0, and today we’re going to continue with change management by focusing on the cultural and organizational shifts that took place (and are still taking place) within Intuit to make Enterprise 2.0 successful.
Corporate culture shifts
To be continued (and also for part 1 and 2): http://www.cloudave.com/link/implementing-enterprise-2-0-at-intuit-part-three-cultural-and-organizational-shifts
Photo credit London Cycle Chic
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- Implementing Enterprise 2.0 at Intuit, Part Three: Cultural and Organizational Shifts (jmorganmarketing.com)
- Implementing Enterprise 2.0 at Intuit, Part Three: Cultural and Organizational Shifts (cloudave.com)
- Implementing Enterprise 2.0 at Océ Part Five: Lessons Learned and Future Plans (jmorganmarketing.com)
- 5 Key IT Issues for Successful Enterprise 2.0 Implementations (crmweblog.crmmastery.com)
- Implementing Enterprise 2.0 at Océ Part Three: Change Management (jmorganmarketing.com)
- Implementing Enterprise 2.0 at Intuit, Part Two: Change Management (jmorganmarketing.com)
Reading Social media case study: Habbo hits 10 years (and the kids know)
Reading Social media case study: Habbo hits ten years Habbo, the world’s largest… http://ht.ly/18csaR
Photo credit: London Cycle Chic
Tuesday’s Tip: Applying The Five Stages Of Adoption Towards SCRM Projects « A Software Insider’s Point of View
Social CRM Faces Initial Adoption Hurdles From Management
In 1969, Elisabeth Kübler-Ross introduced the “Five Stages of Grief” in her book, On Death and Dying. These five stages can be summed up as denial, anger, bargaining, depression, and acceptance. When applied to disruptive technology adoption by organizations, the “Five Stages” framework provides clear insight in anticipating how likely an organization is ready to embrace change. Recent conversations with line of business operations managers about Social CRM identify both lack of awareness and high levels of internal resistance towards adoption. In a recent phone and in-person survey of 31 front office operations owners (i.e. sales executives, support executives, and COO’s) about their attitudes on Social CRM, 67.7% (i.e. 21/31) expressed denial, 16.1% (i.e. 5/31) felt anger, and 9.6% (i.e. 3/31) experienced bargaining, 3.2% (i.e. 1/31) encountered depression, and 3.2% (i.e. 1/31) achieved acceptance (see Figure 1).
Figure 1. Most Front Office Executives Live In Denial About SCRM
To be continued at Tuesday’s Tip: Applying The Five Stages Of Adoption Towards SCRM Projects « A Software Insider’s Point of View.
Photo credit: Street Style London
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Recommended: Welcome To The New Customer Experience Matters
Recommended: #CRM #C Welcome To The New Customer Experience Matters http://ht.ly/18c4E1
Photo credit: Candy Cranks
Recommended Social Hearing Versus Social Listening, There is a Difference @ CustomerThink
Photo credit: London Cycle Chic
Connecting and acting are essentials at this blog. I hope u do hear me! Great post about the difference between listening and hearing.
Found at Social Hearing Versus Social Listening, There is a Difference | CustomerThink.
I am torn between two topics this weekend – one is the subject line above, the second is is the fun topic of “Creepful”; the awkward combination of being insightful and sharing so much information with the person you are speaking with that they believe it is actually creepy. I will come back to that one, and post it over at CRMOutsiders, as a follow-up to Martin’s great start to the conversation.
Are you Listening, or just Hearing?
I am hopeful that most of you who are reading this post realize that there is a difference between hearing and listening. It is possible that it is one of those topics that you do not think too much about, but now that I am bringing it up, it makes sense. According to the Oxford Dictionary, the definition of hearing is “the faculty of perceiving sounds” whereas listening is to “take notice of and act on what someone says.”
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- List of posts by @HKotadia on CustomerThink.com #sCRM #pr #e20 (hkotadia.posterous.com)
- Recommended: Social CRM, A Simple Example in Dynamics CRM by Richard Knudson @ CustomerThink (fredzimny.wordpress.com)
- Read Maria Ogneva’s The Evolving Role Of Community And Social Media Managers @CustomerThink (fredzimny.wordpress.com)
- Must read: Social CRM, Perspective Matters @CustomerThink (fredzimny.wordpress.com)
Reading Learning social media from school-aged users
Reading Learning social media from school-aged users – As part of work we are… http://ht.ly/18bEI8
