Posted on 2010/08/28, in Social CRM and social business and tagged Business, Facebook, Google, Online Communities, Social CRM and social business, Social network, Twitter, Vision, visionaries, vision things, trends, Wikinomics, Wikinomics: How Mass Collaboration Changes Everything. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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