I’ve come to a disarming realization: Everything old is new again. Lady Gaga is the new Madonna, the Tea Party movement mimics the protests of the 1970s – except the left is now the right – and the interest in how to design for service seems much like the interest in how to design for experience that emerged in the mid-1990s.
To be continued at http://interactions.acm.org/content/?p=1397
Photocredit: http://cyclechic.blog.hu/












