Monthly Archives: September 2010
A business case for user-centered design
- Image by suzannelong via Flickr
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- Intriguing deck: Customer experience program KLM (via Fredzimny’s CCCCC’s) (fredzimny.wordpress.com)
- Primer deck: Design thinking (fredzimny.wordpress.com)
- Designing for tomorrow needs (fredzimny.wordpress.com)
- Arne van Oosterom’s keynote at the Creative Company Conference (fredzimny.wordpress.com)
- Getting Started with Interface Design (net.tutsplus.com)
- Is Artistic Thinking the New Design Thinking? (business-strategy-innovation.com)
- Designing Intuitive Interfaces To Help Conserve Shared Resources – PSFK (fredzimny.wordpress.com)
- Nick Marsh: Informed co-design, hardware prototypes, agile service and software design and more – it’s a mega Buddy project update! ” Sidekick Studios: A social innovation company (sidekickstudios.net)
Reading Getting your community management processes in order
Reading Getting your community management processes in order http://ht.ly/199cZF And yes connect, construct and act.
Photocredit: kr!$+@1k?
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- Nick Marsh: Servicedesigning.org | By service designers, for service designers (servicedesigning.org)
Social Media Today’s wrong question What Matters More in Social Media
Intriguing question in my opinion. I personally associate matters here with results and relationships. For quality and quantity are underlying to results and relationships. And being hardboiled, in the end of the day it is about results for organizations, as a professional and as a person
Found at What Matters More in Social Media – Quality or Quantity? | Social Media Today.
You’ve may have heard this many times and probably even used the “Quality Trumps Quantity” argument when justifying your less-than-stellar social media results to your management. As much as I believe in the quality argument, the reality is numbers do matter and here’s why
Photocredit: Captain Crank who thanked vass
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- Integrating social media with the TCE model (fredzimny.wordpress.com)
- Bertrand Duperrin: Social is a substitute for quality and customers don’t care about you (duperrin.com)
- TopRank Marketing’s Business Value of Social Media (fredzimny.wordpress.com)
- Using Social Media Tools to Reach Digital Natives (fredzimny.wordpress.com)
- 6 Resources to Help You Stay Current with Social Media (customerthink.com)
Recommended: Contact Centers Enter the Loyalty Mix
Great post. I would add that customer contact acknowledges the fact that customers do have their emotions and demand experiences.
Recommended: #CRM #C Contact Centers Enter The Loyalty Mix – Over the previous decade, companies have squeezed costs… http://ht.ly/198BeL
Photocredit: Pörrö
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- CRM News: Trends: 3 Trends That Will Shape CRM Evolution in the Year to Come (fredzimny.wordpress.com)
- Recommended post The Ultimate Social CRM Resource Guide by Brian Vellmure (fredzimny.wordpress.com)
- Gartner´s Ed Thompson´s Keynote the life and times of CRM (fredzimny.wordpress.com)
- Resolutions 2011 Implementation: 6 Steps to CRM Transformation (fredzimny.wordpress.com)
Designing Intuitive Interfaces To Help Conserve Shared Resources – PSFK
Designing Intuitive Interfaces To Help Conserve Shared Resources – PSFK.
As we track developments in human-centered design and innovative design thinking, we’ve begun to notice the use of tying interactions to their impact on other living beings.
To be continued at http://www.psfk.com/2010/09/designing-intuitive-interfaces-to-help-conserve-shared-resources.html
Photocreditfanz
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- Recommended video: Rachel Botsman – Collaborative Consumption Author Presents Compelling Case for 21C (fredzimny.wordpress.com)
- Collaborative Consumption (wired.com)
- Rachel Botsman: Goodbye Hyper-Consumption, Hello Collaborative Consumption (huffingtonpost.com)
- Collaborative Consumption: Can Facebook be Eco-Friendly? (blisstree.com)
- TEDxSydney: Collaborative Consumption Author Presents Compelling Case for 21Century (milkandcookies.com)
- Collaborative Urbanism (yuriartibise.com)
- Don’t Buy, Get Access (freshcreation.com)
- A Creative Brief To Guide Social Media Efforts – PSFK (psfk.com)
- PSFK Salon: Fuel Imagination (fashionablymarketing.me)
