Monthly Archives: September 2010

Recommended: Social is a substitute for quality and customers don’t care about you

One of my favorite bloggers is Bertrand Duperrin. I do not know how to react. Anyway, I know that Bertrands favors a miniskirt approach. It should tease male readers but not reveal the subject. How this post does this for u2!

Recommended: Social is a substitute for quality and customers don’t care about you http://ht.ly/195No1

Photocredit: Mikael Colville-Andersen

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From IBM’s report Capitalising on Complexity: Successful CEO’s make customer intimacy their No 1 priority

Found at Successful CEO’s make customer intimacy their No 1 priority | TomorrowToday’s New World of Work Blog.

As we crawl out of an energy sapping recession it is interesting to identify how leaders are responding to the new competitive and economic environment. IBM has completed a global study of over 1500 CEO and their excellent report “Capitalising on Complexity” makes a very good read.

Captured and summarised the key findings below and you can read the full report here

Complexity not Change is the BIG C

In previous studies CEOs consistently identified change as their most pressing challenge. Today, complexity is their primary challenge. And, a surprising Seventy-nine percent of CEOs feel ill-equipped to deal with the raising complexity and succeed in this drastically different world.

Many CEOs no longer believe that incremental changes are sufficient in a world that is operating in fundamentally different ways.

To be continued at http://www.newworldofwork.co.uk/2010/09/19/successful-ceos-make-customer-intimacy-their-no-1-priority/

Photocredit: maybemaq

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Recommended John Hagel and the Power of Pull at AP Amsterdam 27/9/2010

Image representing John Hagel as depicted in C...
Image by Edge Perspectives Blog via CrunchBase

Found at adaptive path » blog » Henning Fischer » John Hagel and the Power of Pull at AP Amsterdam [UPDATED].

………….. We’re also excited to announce that we will be hosting a talk by John Hagel III at the  Adaptive Path Amsterdam studio on the evening of Friday the 24th.

As co-chairman of Deloitte’s Center for the Edge, John and his team conduct original research and develop substantive points of view for new corporate growth. If you’re into strategy like we are, this is an evening for you.

John will be talking about the new book, The Power of Pull, which he co-wrote with John Seeley Brown and Lang Davison, both of the Deloitte Center for the Edge. It examines the deep forces reshaping our world and gives us a new understanding of the implications of how our digital world really works—and what we can do to thrive in an environment dominated by what they characterizes as ‘the forces of pull.’

We will kick off at 18:00 on Friday, September 24th. with snacks and drinks with a discussion by the authors to follow, and lots of great conversation with others in the community. A large number of Adaptive Path folks from the other studios in Austin and San Francisco will also be on hand: CEO Michael Meyer, GM Laura Kirkwood, VP of Creative Services Brandon Schauer and Austin Studio Director Todd Wilkens.

Read more and for dropping a line read http://www.adaptivepath.com/blog/2010/09/14/john-hagel-and-the-power-of-pull-at-adaptive-path-amsterdam/

Photocredit:  hazler_06

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Recommended: Customer Insight and Actions platforms emerge

Recommended: #CRM #C Customer Insight and Action (CIA) Platforms Emerge http://ht.ly/194XmK

Photocredit: by iMalfet (

Oops, remarkable service design links09/20/2010

Recommended video: Brian Solis & Sarah Lacy

Engage! by Brian Solis
Image by stevegarfield via Flickr

Photocredit: OR_U

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Social Media for Branding

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