Monthly Archives: October 2010
Recommended: Links for this week
Recommended: Links for this week (weekly) – Magic Quadrant 2010 for Internal Social Software http://ow.ly/19JeRa
Photocredit: http://cyclechic.blog.hu/
Services are like performances: design and emotion
Related articles
- Nick Marsh: Servicedesigning.org | By service designers, for service designers (servicedesigning.org)
- Everything I know – Everything I Know – Service Design will make it all better (not) (fredzimny.wordpress.com)
Services as performances
Related articles
- Nick Marsh: Servicedesigning.org | By service designers, for service designers (servicedesigning.org)
- Everything I know – Everything I Know – Service Design will make it all better (not) (fredzimny.wordpress.com)
Global & Emerging Trends: The new economy age
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- 6 trends in social media 2011 (fredzimny.wordpress.com)
- Emerging Trends 2011: Commercial Real Estate Needs to Cope With “Era of Less” (fredzimny.wordpress.com)
- J.D. Power and Associates Reports: Five Trends for 2011 (fredzimny.wordpress.com)
Social Media and Customer Service — A Seismic Shift and a Great Opportunity
Social Media and Customer Service — A Seismic Shift and a Great Opportunity | ThinkAboutCRM.com.
It’s clear that social media has disrupted business as usual and changed customer service and support in a seismic shift. Customers now freely share their opinions and feel ownership in brands and participate in the company through channels like Twitter, Facebook, forums, blogs (and more) as never before.
To be continued at Social Media and Customer Service — A Seismic Shift and a Great Opportunity | ThinkAboutCRM.com.
Photocredit: http://www.paysbascyclechic.com/
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- All Hold Hands and Sing Kumbaya Customer Service (fredzimny.wordpress.com)
- The Customer Service Paradox: Companies vs. Customer…Guess Who’s Right (fredzimny.wordpress.com)
Who says people won’t pay more for a better customer experience? | CustomerThink
Who says people won’t pay more for a better customer experience? | CustomerThink.
In a recent article onmycustomer.com, Right Now CEO Greg Gianforte quotes an interesting new poll from Harris Interactive,where:
According to the research, some 84% of customers would be prepared to pay 5% over the standard rate for a superior customer experience, 62% would pay 10% more, 25% would pay 15% more and 11% would pay 25% more
To be continued at
Photocredit: http://www.416cyclestyle.com/
Related articles
- Understanding Customer Experience (blogs.hbr.org)
- Do you have the right experience? (business-strategy-innovation.com)
- Who says people won’t pay more for a better customer experience? (customerthink.com)
- A 2009 classic: The cost of poor customer service. the economic impact of customer experience in the USA (fredzimny.wordpress.com)
- The Six Laws of Customer Experience: Law #3 – Customer Familiarity… (customerthink.com)
Who says people won’t pay more for a better customer experience? | CustomerThink
Who says people won’t pay more for a better customer experience? | CustomerThink.
In a recent article onmycustomer.com, Right Now CEO Greg Gianforte quotes an interesting new poll from Harris Interactive,where:
According to the research, some 84% of customers would be prepared to pay 5% over the standard rate for a superior customer experience, 62% would pay 10% more, 25% would pay 15% more and 11% would pay 25% more
To be continued at
Photocredit: http://www.416cyclestyle.com/
Related articles
- Understanding Customer Experience (blogs.hbr.org)
- Do you have the right experience? (business-strategy-innovation.com)
- Who says people won’t pay more for a better customer experience? (customerthink.com)
- A 2009 classic: The cost of poor customer service. the economic impact of customer experience in the USA (fredzimny.wordpress.com)
- The Six Laws of Customer Experience: Law #3 – Customer Familiarity… (customerthink.com)
