Recommended: Improve “Purposeful Leadership in 2011
Posted by Fred Zimny
- Report on 18 Use Cases for Social CRM (jmorganmarketing.com)
- 5 Reasons to Integrate HubSpot with Your CRM (lexnetcg.com)
- CRM News: Trends: 3 Trends That Will Shape CRM Evolution in the Year to Come (fredzimny.wordpress.com)
- Bertrand Duperrin: Employees are not middleware (duperrin.com)
- Recommended Gartner post: Social Software? Ask your cable provider the connection to CRM. (fredzimny.wordpress.com)
About Fred ZimnyHave been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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