Monthly Archives: October 2010

Urban Omnibus » What is Service Design?

Found at Urban Omnibus » What is Service Design?.

From finance to healthcare to media, New York’s economy is primarily driven by services. Yet our understanding of what design offers is rooted in products and places rather than how those things operate or how people use them — design has traditionally concerned itself with goods, not services. Only in the past decade or so have designers been actively reconceptualizing what it means to interact with and help shape service. According to Professor Birgit Mager, who runs the Cologne-based Service Design Network, “Service design addresses the functionality and form of services from the perspective of clients. It aims to ensure that service interfaces are useful, usable, and desirable from the client’s point of view and effective, efficient, and distinctive from the supplier’s point of view.”

To be continued at http://urbanomnibus.net/2010/10/what-is-service-design/

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Design leads us where exactly?: Service design at a crossroads (fredzimny.wordpress.com)
Everything I know – Everything I Know – Service Design will make it all better (not) (fredzimny.wordpress.com)
Service design (fredzimny.wordpress.com)
Qin Han’s summary Practices and Principles of Service Design (slideshare.net)
Resolutions 2011: service design leadership (fredzimny.wordpress.com)
Nick Marsh: Servicedesigning.org | By service designers, for service designers (servicedesigning.org)
Nick Marsh: London Service Design Drinks – Eventbrite (sddrinks.eventbrite.com)

Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends

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Tags: Business, Business Services, Cologne, Design, Designers, Graphic design, New York, Service design

MINTEL PREDICTS CONSUMER TRENDS FOR 2011

Oct 28

Posted by fredzimny

MINTEL PREDICTS CONSUMER TRENDS FOR 2011 | Mintel.

MINTEL PREDICTS CONSUMER TRENDS FOR 2011

While consumers are still reeling from the aftershock created by the global economic crisis, lessons have been learnt, behaviours changed and consumer adaptability has created a new way of life. With that in mind, Mintel predicts nine key consumer trends for the year ahead, examining how long term behaviour has been implicated. In 2011, consumers are living for the long term with attitudes inspired by a changed value set.

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