Monthly Archives: October 2010
How design triggers transformation
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- A business case for user-centered design (fredzimny.wordpress.com)
- frog design: ecotality ev charger (designboom.com)
Watching a Dilbert (not a Youp van ‘t Hek) Cartoon: Can I speak to your supervisor
- Image by ruudgreven via Flickr
6 trends in social media 2011
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- Top 5 Tech Trends For 2011 (fredzimny.wordpress.com)
- 2011 Digital marketing trends (fredzimny.wordpress.com)
- Eleven Meetings Technology Trends to Watch for 2011 – Corbin Ball Associates (fredzimny.wordpress.com)
- 6 Direct Marketing Trends Likely To Go Mainstream in 2011 (fredzimny.wordpress.com)
- Emerging Trends 2011: Commercial Real Estate Needs to Cope With “Era of Less” (fredzimny.wordpress.com)
- Susan Scrupski: IBM’s Use of Social Software for Enterprise 2.0 (brandon-hall.com)
- Forrester on Top 15 Technology Trends Enterprise Architects Should Watch: 2011 To 2013 (fastforwardblog.com)
- Gartner’s Top Ten Strategic Technologies for 2011 (wired.com)
Top 5 Tech Trends For 2011
Found at http://feeds.informationweek.com/click.phdo?i=7cbcebfff9ae4274ed1c0542c607c7f2.
My top-level take away from the recent InformationWeek 500 Conference is that the economic doldrums may not be completely over, but people are working as if they are. I sensed more pent-up enthusiasm in the conference hall than at any time during the past three years. CIOs are chomping at the bit, not just to keep their business in the game, but to pull ahead of competitors
To be continued at http://feeds.informationweek.com/click.phdo?i=7cbcebfff9ae4274ed1c0542c607c7f2.
Photocredit: fredcan
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- 6 Direct Marketing Trends Likely To Go Mainstream in 2011 (fredzimny.wordpress.com)
- 2011 Digital marketing trends (fredzimny.wordpress.com)
- 5 Trends to Watch in 2011 – Computerworld (fredzimny.wordpress.com)
- Eleven Meetings Technology Trends to Watch for 2011 – Corbin Ball Associates (fredzimny.wordpress.com)
- J.D. Power and Associates Reports: Five Trends for 2011 (fredzimny.wordpress.com)
- The Top 10 Customer Service Trends for 2011 (fredzimny.wordpress.com)
Recommended: Improve “Customer Connectedness” In 2011
Recommended: #CRM #C Improve “Customer Connectedness” In 2011 http://ow.ly/19AZQG
Photocredit: http://www.copenhagencyclechic.com/
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- Recommended Gartner post: Social Software? Ask your cable provider the connection to CRM. (fredzimny.wordpress.com)
- Customer strategy can be improved by Social CRM, claims DMC Software (your-story.org)
- Do Net Promoters tell us anything? (customerthink.com)
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REVOLUTION with Brian Solis: Philip Kaplan
Award-winning author Brian Solis hosts REVOLUTION, a insider’s look into Social Media‘s most talented minds. In episode 6, Brian talks with internet entrepreneur and Blippy co-founder Philip Kaplan
Photocredit: http://www.paysbascyclechic.com/
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- Are you engaged or are you still experienced (reviewing Brian Solis Engaged) (fredzimny.wordpress.com)
- Recommended read: Model Citizens Unite: review of Brian Solis’ book Engage: A Story of Engagement (fredzimny.wordpress.com)
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We’ve Improved! Why Isn’t the Customer Satisfied?
We’ve Improved! Why Isn’t the Customer Satisfied? | CustomerThink.
I’m working with a client’s contact center this week and the data from our Customer Satisfaction and Quality Assessment (QA) reveal an interesting story. The Customer Service team has been working on improving their service delivery, and the behavioral data from our on-going QA work reveal clear improvement in specific areas of the call. The improvement in call quality, however, has not translated into corresponding improvement in Customer Satisfaction.
Photocredit: wickedcurling
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- The Top 10 Customer Service Trends for 2011 (fredzimny.wordpress.com)
- Do You Want Satisfied Customers or Loyal Customers? (jmorganmarketing.com)
