Do Your Teams Produce Reports or Results? HBR
Do Your Teams Produce Reports or Results? – Ron Ashkenas – Harvard Business Review.
From product development to strategy to technology management, much of the work done in organizations is assigned to teams. Yet often when the output from these teams is examined, few actually generate measurable results. Instead they produce reports, recommendations, and presentations — for a higher level decision and possible implementation.
To be continued at http://blogs.hbr.org/ashkenas/2010/11/do-your-teams-produce-reports.html
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Posted on 2010/11/17, in Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends and tagged Best practice, Business, Call centre, Customer, Customer service, Harvard Business Review, Management, United States. Bookmark the permalink. 3 Comments.
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