Customer service is the new marketing

Time to reinvent our terminology.

Found at Customer service is the new marketing.

So much so, in fact, that his nightmares center on bad customer service scenarios, he told attendees of the GrowSmartBiz Conferencethis month. Moltz says he even owns a button that says, “Just give me good customer service and nobody gets hurt.”

That’s serious.

To be continued at http://smartblogs.com/socialmedia/2010/12/13/customer-service-is-the-new-marketing/

Imagecredit: http://www.ironponyfirst.ru/

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