Monthly Archives: December 2010

Steve Dennings’s book review: The New Capitalist Manifesto by Umair Haque

Many references this year to Umair Haque. As written by him that making room for reflecting is a strategic imperative, this book is on the to read list 2011.

Found at The Leader’s Guide to Radical Management: BOOK REVIEW: The New Capitalist Manifesto by Umair Haque.

In his brilliant new book, The New Capitalist Manifesto, Umair Haque gives us a bold and eloquent vision of 21^st Century capitalism:

“A capitalism where companies, countries and economies reach a higher apex of advantage—one where bigger purpose rouses untapped human potential of every employee, customer and future customer, instead of deadening it

To be continued at http://stevedenning.typepad.com/steve_denning/2010/12/book-review-the-new-capitalist-manifesto-by-umair-haque-.html

Photocredit: Barbara

Triggering disruption through behavioural innovation (innovationtools.com)
Making Room for Reflection Is a Strategic Imperative – Umair Haque – Harvard Business Review (fredzimny.wordpress.com)
Umair Haque in the Harvard Business Review: Unlocking the Mayor Badge of Meaninglessness (boxofmeat.net)
Unlocking the Mayor Badge of Meaninglessness by Umair Haque for Harvard Business Review (litmanlive.co.uk)
Umair Haque in the Harvard Business Review: Marketing Can Do Better (boxofmeat.net)
The Most Intriguing HBR Blog Posts of 2010 (blogs.hbr.org)
Why you should cozy up to your critics (theglobeandmail.com)

Posted in Vision, visionaries, vision things, trends

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Tags: book, Capitalism, capitalist manifesto, Harvard Business Review, Libertarianism, Mayor, Politics, Social media, Umair Haque, United States

The Rise of Customer Satisfaction

Dec 23

Posted by fredzimny

Found at The Rise of Customer Satisfaction.

As Google pursues its mission of making all public knowledge searchable, it has offered a new search tool, the Books Ngram Viewer (ngram being jargon for “word or phrase”). This lets you take a long view on linguistic trends, seeing the usage of phrases across published books over literally centuries.

Covering “just” the last 100 years, the chart below shows the rise in occurrences of customer satisfactioncompared to market research and employee satisfaction. This is as a percent of all two-word phrases in books in this Google search engine (i.e., customer satisfaction peaked at 0.0001% of such phrases). Clearly, customer satisfaction has come from nowhere to overtake market research:

This is also an example of how charts can lie

To be continued at The Rise of Customer Satisfaction.

Photocredit: Alberto Pasini

Google’s Ngram Viewer: Internet vs. Telecommunications (technoverseblog.com)
Why Customer Satisfaction Doesn’t Mean Customer Retentionand What You Can Do About It (marketingprofs.com)
Survey: Facebook fails at customer satisfaction (news.cnet.com)
Rice U. study looks at marketing benefits, pitfalls of customer-satisfaction surveys (scienceblog.com)
New Google tool sheds light on cultural history of sanitation (sanitationupdates.wordpress.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Vision, visionaries, vision things, trends

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Tags: Business, Customer Satisfaction, Facebook, ForeSee Results, Google, Google Search, Market Research, YouTube

The Most Important Things to Do to Reduce IT Project Failure

Dec 23

Posted by fredzimny

Found at http://www.readwriteweb.com/enterprise/2010/12/3-ways-to-reduce-the-risk-of-e.php?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+readwriteweb+(ReadWriteWeb)

We talked to Michael Krigsman, the CEO of Asuret and writer of the IT Project Failures blog, about why IT projects fail and what can be done about it. Krigsman says there is no “magic bullet” for ensuring success or preventing failure but there are some common mistakes that can be avoided

To be continued at http://www.readwriteweb.com/enterprise/2010/12/3-ways-to-reduce-the-risk-of-e.php?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+readwriteweb+(ReadWriteWeb)

Photocredit: velogogo