Innovation is a fundamental component of true market differentiation — and consequently a key component of business growth
To be continued at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.
Monthly Archives: January 2011
David McCandless: The beauty of data visualization
David McCandless turns complex data sets (like worldwide military spending, media buzz, Facebook status updates) into beautiful, simple diagrams that tease out unseen patterns and connections. Good design, he suggests, is the best way to navigate information glut — and it may just change the way we see the world.
Photocredit: http://www.paysbascyclechic.com/
Related articles
- The beauty of data visualization (guardian.co.uk)
- David McCandless: Horoscope Meta-Prediction & the Generic Zodiac (nowpublic.com)
Five Tips for Smarter Social Networking – John Hagel III and John Seely Brown
We are all trying to figure out how to get more value from online social networks like Facebook and Twitter. Most of us are just skimming the surface in terms of the potential these networks offer us as individuals
To be continued at Five Tips for Smarter Social Networking – John Hagel III and John Seely Brown – John Hagel III and John Seely Brown – Harvard Business Review.
Photocredit: Emma S.
Related articles
- Best Business Books 2010: Innovation (fredzimny.wordpress.com)
Jonathan Franzen on Author Videos & the Novel
Awesome book. Funny to see and realize that because of the writing I – at least – am able to concentrate on the novel for several hours.
Jonathan Franzen, author of Freedom and The Corrections, discusses how odd it is to talk about novels through the medium of a brief author video.
Photocredit: http://www.candycranks.com/
Related articles
- Jonathan Franzen Knows His Birds (treehugger.com)
- Jonathan Franzen Knows His Birds (treehugger.com)
- Oprah, Jonathan Franzen put rocky past behind them (ctv.ca)
What Would Einstein Say About Customer Service Complexity?
Found at What Would Einstein Say About Customer Service Complexity? | CustomerThink.
Nothing.
Einstein’s theory of relativity, E=MC2, is known by every school child post 4th grade.
To be continued at What Would Einstein Say About Customer Service Complexity? | CustomerThink
Photocredit: : subtlesensuality)
Related articles
- Forrester’s 5 Key Capabilities for Customer Service | CustomerThink (fredzimny.wordpress.com)
- Why Zappos Is A Poor Example For Customer Service (customerthink.com)
- 10 Companies With Great Customer Service (walletpop.com)
- What IS Your Position On Customer Service? | CustomerThink (fredzimny.wordpress.com)
Conversation Agent: Do Customers Really Want to Co-Create Your Product?
My pov. Minimum position is that value is always created outside the company. And at the max it is indeed c0-creation.
Found at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.
Do Customers Really Want to Co-Create Your Product?
Photocredit: vangould:
Related articles
- Conversation Agent: We don’t Believe the Customer Comes First (fredzimny.wordpress.com)
- Conversation Agent: Why Customer Service in Social is not Fair (fredzimny.wordpress.com)
- Customers Helping Customers – From Conversation Agent (zendesk.com)
Recommended: American Airlines Site Showcases Design of Little things
Recommended: #CRM #C American Airlines Site Showcases Design Of Little Things http://ow.ly/1b6sm6
Photocredit: Mikael Colville-Andersen
Related articles
- American Airlines Assists Customers Affected by Weather in Midwest (prnewswire.com)
- Free: 250 American Airlines AAdvantage miles for joining Best Western Rewards (gadling.com)
