Where Have All the Process Owners Gone? – Brad Power – The Conversation – Harvard Business Review
Found at Where Have All the Process Owners Gone? – Brad Power – The Conversation – Harvard Business Review.
When organizations set about improving the way the way they work, the natural tendency is for them to do it within functions. They don’t necessarily improve processes that cross functions — and processes must often be redesigned this way to improve the customer experience.
Process gurus such as Michael Hammer, Jim Champy, Geary Rummler, and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions.
To be continued at Where Have All the Process Owners Gone? – Brad Power – The Conversation – Harvard Business Review.
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Posted on 2011/01/07, in Because i like to share again and again. Bookmark the permalink. 5 Comments.
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