Monthly Archives: January 2011
Three tips for Social CRM adoption
Three points that enterprise buyers should consider when introducing social CRM into an organization.
Recorded live in front of many thousands, at Salesforce.com’s recent Dreamforce 2010 conference.
Photocredit: http://showmeabike.blogspot.com/
Related articles
- Research Summary: Software Insider’s Top 25 Posts For 2010 (enterpriseirregulars.com)
- Redefining Customer Experience: CRM, VRM and “Disruptive Technologies.” (customerthink.com)
- Top 10 Enterprise Products of 2010 (readwriteweb.com)
- Research Report: Constellation’s Research Outlook For 2011 (enterpriseirregulars.com)
- Research Report: Constellation’s Research Outlook For 2011 (briansolis.com)
21st-Century Business: Corporate Culture as Antidote to Contact Center Attrition
Found at 21st-Century Business: Corporate Culture as Antidote to Contact Center Attrition.
Contact centers wage a constant battle against high attrition rates and poor job satisfaction, factors that dramatically affect their ability to provide excellent customer service
To be continued at 1st-Century Business: Corporate Culture as Antidote to Contact Center Attrition.
Related articles
- Transcript: How to change corporate culture (theglobeandmail.com)
- Top Ten Management on Corporate Culture: An Overview of Why Businesses Do What They Do (bizcovering.com)
Recommended: What is a social intranet or an intranet 2.0
Recommended: What is a social intranet or an intranet 2.0 ? – Summary : Everybody’s talking about social intra… http://ow.ly/1b4FOt
Recommended: Even Walmart Needs To Reassert its brand
Recommended: #CRM #C Even Walmart Needs To Reassert Its Brand http://ow.ly/1b4gEW
Photocredit: Colville-Andersen
Related articles
- ISM Introduces Social CRM Practice (prweb.com)
- Why MR Should Own the CRM System (fredzimny.wordpress.com)
- CRM is a Continuous Voyage That Begins with Crafting a Strategy (CustomerEffective.com)
Customer Collaboration: The New Face of Customer Care
Found at Customer Collaboration: The New Face of Customer Care | The Social Customer.
Social media has become a popular and dynamic platform for communication, conversation, and sharing. But now, with more than two thirds of the world’s population visiting social networking sites, it has become an immensely important means of communication for both individuals and businesses
To be continued at Customer Collaboration: The New Face of Customer Care | The Social Customer.
Photocredit: Chainthug
Related articles
- Customer Service Is A Social Medium (localseoguide.com)
- Social customer care: social objects and #custserv (customerthink.com)
- What Your Customers Expect in Social Media (proactivereport.com)
- Social customer care: Robert Burns and social media (customerthink.com)
Social Media Force a ‘Conversation’ between Marketing and Customer Service
Stated as one of the major trends 2011. Are u contributing to the conversation or even better are u experiencing the benefits?
Found at Social Media Force a ‘Conversation’ between Marketing and Customer Service.
When most marketers think and talk about social media they mean Facebook ads and fans or Twitter followers — or getting “viral” mileage out of more conventional media buys. They rarely if ever include customer service in that discussion. More precisely they don’t think about the way customer service now directly impacts their marketing efforts and brand
To be continued at Social Media Force a ‘Conversation’ between Marketing and Customer Service.
Related articles
- Customer Service Is A Social Medium (localseoguide.com)
- Will Customers Use Social Media Strategically? (customerthink.com)
- Connection: Social Media’s Special Gift (techipedia.com)
Hot Or Not: The Disruptive Tech Outlook for 2011
Yes, the first weeks of 2011 are gone. Is disruptive tech for u still a trend or are u connecting to it?
Photocredit: http://delightfulcycles.tumblr.com/
Related articles
- Charlene Li on Social technology and Open Leadership: Part 2 (simonmainwaring.com)
- Charlene Li on Social Technology and Open Leadership Part 1 (simonmainwaring.com)
