Posted on 2011/02/16, in Social CRM and social business and tagged Cyberculture, Facebook, Internal communications, Public relations, Social CRM and social business, Social media, Social Media Week, Socialcast, Subcultures. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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Designing design thinking driven operations- Want Better Customer Experience? Adopt the Six Disciplines of CX Maturity. - 1to1 Media (blog) 2013/05/25Want Better Customer Experience? Adopt the Six Disciplines of CX Maturity.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Global Creativity Gap: A new study by Adobe Creativity at Work 2013/05/25Adobe uncovers surprising data on the Global Creativity Gap..See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Report: E-Commerce Marketers Must Improve Social Engagement 2013/05/25E-commerce is something that changes as social trends change; however many businesses are failing to find a good link between social engagement and e-commerce traffic..See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Designing transactions — Government Service Design Manual 2013/05/25Designing Transactions http://t.co/aaGYGzy5ov #ServiceThinking via @GOVUKSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Business of Creativity: Assessing the Creative Spark Creativity at Work 2013/05/25The Business of Creativity: Results from a study on assessing the creative spark conducted by the Motion Picture Association of America, Microsoft & TIME (The Business of Creativity: Assessing the Creative Spark Creativity at WorkSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- McKinsey Global Institute disruptive technologies_executive_summary... 2013/05/24Disruptive technologies: Advances that will transform life, business, and the global economy, a report from the McKinsey Global Institute, cuts through the noisSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- McKinsey Global Institute disruptive technologies full report_may2013 2013/05/24The relentless parade of new technologies is unfolding on many fronts. Almost every advance is billed as a breakthrough, and the list of “next big things” gSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- What’s the Future of Business? 2013/05/24New media expert Brian Solis talks about the future of business, the next generation, and the importance of creating experiences.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Ten IT-enabled business trends for the decade ahead | McKinsey & Company 2013/05/24As technological change accelerates and adoption rates soar, ten pivotal trends loom large on the top-management agenda. A McKinsey Quarterly article.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Journey to The Heart of UX Design: Debunking Myths - UX Booth | UX Booth 2013/05/24Journey to The Heart of #UX Design: Debunking Myths http://t.co/vEHvSLXaQK - #designSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 5 Tools to Help Plan Your Next Meeting 2013/05/24Planning a meeting can be a hassle. Check out these tools to help ease your scheduling complication woes. (5 Tools to Help Plan Your Next Meeting: Planning a meeting can be a hassle — between finding a mee...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Get Ready for a Journey: Customer Experience is Changing 2013/05/24This is a post about going from good to best. Plenty of companies have gotten the message that customer experience matters.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- TMGov Book of the Month Selection and Free Course: Kill The ... 2013/05/24You'll find detailed techniques and exercises that Lisa Bodell and other consultants make their livings delivering. The tools are tried and true, Bodell has developed a system that can turn a tired, risk-averse corporate culture ...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Designing for Growth: A Design Thinking Toolkit... 2013/05/24See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Touchscreen Generation | frogMob 2013/05/24Today's children are digital natives who spend an increasing amount of time with digital technologies, - touch devices in particular. They look competent, deliberate, they seem to use the devices we give them in a more natural way than adults do.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Disruptive technology should be framed as a... 2013/05/24“Disruptive technology should be framed as a marketing challenge, not a technological one” - Clayton Christensen, The Innovator’s Dilemma ("Disruptive technology should be framed as a marketing challenge, not a technological one" - Clayton...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Debra Kaye: Red Thread Thinking 2013/05/24Global innovation and brand strategist, partner in Lucule Consulting, and author of Red Thread Thinking: Weaving Together Connections for Brilliant Ideas and Profitable Innovation, Debra Kaye describes how to utilize connections between ideas to...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Dan Zarrella on Lead or be Led - WebTV for Leaders 2013/05/24Lead or be Led guest Dan Zarrella is the award-winning social media scientist at HubSpot and author of four books: "The Science of Marketing," "Zarrella's Hi...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Space: Design Thinking with SAP | SCN 2013/05/24Design Thinking is an innovation approach to discover opportunities, inspire potentials, and create successful products that meet human needs, add business value, and are technically feasible.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Disruptive technologies: Advances that will transform life, business, and the global economy | McKinsey & Company 2013/05/24Twelve emerging technologies—including the mobile Internet, autonomous vehicles, and advanced genomics—have the potential to truly reshape the world in which we live and work.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Want Better Customer Experience? Adopt the Six Disciplines of CX Maturity. - 1to1 Media (blog) 2013/05/25









