Social CRM Moves Focus from ‘Management’ to ‘Relationship’ ITBusinessEdge.com

I would have said from management to the customer. Anyway, awesome to read

Found at Social CRM Moves Focus from ‘Management’ to ‘Relationship’ | Blogs | ITBusinessEdge.com.

Justice Potter Stewart uttered one of the most famous phrases in Supreme Court history during a case in which he had to consider whether a 1958 French film called “The Lovers” could be considered pornographic. He could perhaps never succeed in intelligibly defining pornography, Stewart said, but “I know it when I see it, and the motion picture involved in this case is not

To be continued at Social CRM Moves Focus from ‘Management’ to ‘Relationship’ | Blogs | ITBusinessEdge.com.

Enhanced by Zemanta
About these ads

About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Posted on 2011/02/24, in Social CRM and social business and tagged , , , , , , , , , . Bookmark the permalink. Comments Off.

Comments are closed.

plate and serve

service design - salt no vinegar

The IDEA Bucket

Simple ~ Happy~ Debt-free lives

Entrepreneur Life 101

Business, Entrepreneurship and a few basic tools to get you started and motivated! Taking calculated risk.

My Blog

This WordPress.com site is the bee's knees

justlatsblog

4 out of 5 dentists recommend this WordPress.com site

joeseeberblog

This WordPress.com site is the cat’s pajamas

dmmosher

Design Marketing Art Photography and More

Glasgow School of Art: Service Design

4 out of 5 dentists recommend this WordPress.com site

On Service Design

Oliver Baier's personal views on planning, designing, creating and delivering digital services.

Soniarita's Blog

Just another WordPress.com weblog

Social media, Web 2.0, daily digital life stuffs

social aspects of ICT relating daily life activities, web 2.0, e-learning, IT news

servicejunkie blog

Not Easily Obvious

A blog about design research. By Ben Kraal.

Follow

Get every new post delivered to your Inbox.

Join 250 other followers

%d bloggers like this: