Monthly Archives: February 2011

10 Dumb Things Smart Contact Center Executives Do – The Taylor Reach Group

Loved the statement. For me the content is applicable to more disciplines. Funny to realize that connecting within a company and to the outer world is that difficult. Although, probably that approach is not rewarded by the senior management is my working thesis. What do you think?

Found at 10 Dumb Things Smart Contact Center Executives Do – The Taylor Reach Group – Call Center Consultants.

Ten dumb things smart Contact Center Executives Do

There are a lot of smart, very smart individuals managing and directing call and contact centers today. Yet, the

To be continued at 10 Dumb Things Smart Contact Center Executives Do – The Taylor Reach Group – Call Center Consultants.

Photocredit: nowthatswhaticallclass

15 Problems with Old School Technical Support (sandywalsh.com)
Catapult Technology Service Desk Manager Wins Sales & Customer Service Award: Award Recognizes Leadership on Call Center Serving $200M GSA Contract (prweb.com)
Call Center Software For Technophobic Employees (cash-bandit.com)

Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

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Tags: Business, Call Centers, Call centre, Customer, Customer service, Interactive voice response, Senior management, Telecommunications

A Better Way to Manage Your To-Do List – Peter Bregman – Harvard Business Review

Feb 25

Posted by fredzimny

Found at A Better Way to Manage Your To-Do List – Peter Bregman – Harvard Business Review.

When my wife Eleanor was a little girl, maybe nine or ten years old, she needed new shoes. So she told her mother and they agreed to go shoe shopping the following Saturday morning

To be continued at Better Way to Manage Your To-Do List – Peter Bregman – Harvard Business Review.

Harvard Business Review: The Best Way to Use the Last Five Minutes of Your Day (edlee.ca)
The Future of How We Consume Things – Henry Chesbrough – The Conversation – Harvard Business Review (serve4impact.com)
It’s Time for a Vendetta Against Email – Alexandra Samuel – Harvard Business Review (serve4impact.com)
Juggling, Priorities and Communication (edlee.ca)
Hold Conversations, Not Meetings – Tony Golsby-Smith Harvard Business Review (fredzimny.wordpress.com)

Posted in Vision, visionaries, vision things, trends

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Tags: Communication, Conversation, Education, Harvard Business Review, Jack LaLanne, Social media, Tom Gilb, United States

Menno Lanting’s How the ConnectedWorld will change the way we do business

Feb 25

Posted by fredzimny

An awesome wrap-up with an enterprise context. Wondering if part two will context the impact at the professional and personal level. I really hope so!