Monthly Archives: March 2011
Gaby Odekerken deck Are you being served
Photocredit: Vambi on deviantART
Related articles
- JOSE BALDAIA’s Behind a Service Design is always Design Thinking (serve4impact.com)
- Nick Lievendag’s trailer This is Service Design (serve4impact.com)
Recommended: Customer Experience Industry Leaders
Photocredit: http://www.copenhagencyclechic.com/
Recommended: #CRM #C Customer Experience Industry Leaders – In my previous post, I introduced the 2011 Temkin Experi… http://ow.ly/1bZ1Cf
Related articles
- 8 customer experience quotes that spell out success for you (customerthink.com)
Forrester Research: “Every marketer (will be) a digital marketer” Q&A w/ L’Oreal’s top marketing exec
True for retail and services. And it also becomes imperative for operations to understand and act accordingly.
Found at Q&A with Marc Menesguen, Managing Director Strategic Marketing at L’Oréal | Forrester Blogs.
Yesterday, I had some time to catch-up with Marc Menesguen, the Managing Director Strategic Marketing at L’Oréal. While Marc has been with L’Oréal for years, he’s just
recently taken on this new – for him and for the company – role at L’Oréal. He was finishing work on one very beautiful presentation for theForrester Marketing Forum in San Francisco next week. Marc’s keynote “L’Oréal: Where Digital Unleashes the Power of Beauty” tells the story of brands - like Lancome, Maybelline, Vichy and L’Oréal Paris – which can finally interact with consumers
Read the whole story at Q&A with Marc Menesguen, Managing Director Strategic Marketing at L’Oréal | Forrester Blogs.
Photocredit: pedalfar
Related articles
- Forrester anticipates 2011 mobile trends (holtz.com)
Recommended: The 2011 Temkin Experience Ratings: free download
Recommended: #CRM #C The 2011 Temkin Experience Ratings – The report can be downloaded for free We just published a … http://ow.ly/1bXzjd
Photocredit: meowmeowmartha
Related articles
- CRM 2011: Hiding System-Defined Views (CustomerEffective.com)
- Customers don’t trust us. If they did they’d share us more. (customerthink.com)
Next Principles » SCRM – history repeating itself ?
So true, so sad. It is at least 80% people and process.
Found at Next Principles » SCRM – history repeating itself ?. via G Hill
As we engage with new prospects on a daily basis, it is increasingly obvious that we are facing a situation very similar to the world of “traditional” CRM in the 90s.
A number of these businesses, large and medium, started their journey with CRM as a philosophy and as yet another TLA (Three Letter Acronym) part of their technology landscape in the 90s
Read the whole story at Next Principles » SCRM – history repeating itself ?
Photocredit: CremeCycles.com
Related articles
- The Social CRM Magic Quadrant (cloudave.com)
- New Trends in CRM – an eBook! (socialmediatoday.com)
- Bertrand Duperrin: Social CRM is not about media but a new approach to customer relationship (duperrin.com)
- Social Contact Management Tools: Gist vs. Rapportive vs. Hover.me (My guest post on oneforty.com) – Liza With A “Z” (lizasperling.com)
