Gartner Says the Use of Social CRM for Customer Service Will Grow Rapidly Over the Next Two Years
Found at Gartner Says the Use of Social CRM for Customer Service Will Grow Rapidly Over the Next Two Years.
During the next two years, 30 percent of leading companies will extend the goals of their online community activities to the design of enhanced service processes, such as social CRM, according to Gartner, Inc. Social CRM for customer service has the potential to bring new and dynamic methods for improving customer service, and in doing so is creating opportunities for new and existing providers in the customer service and contact center infrastructure markets.
To be continued at artner Says the Use of Social CRM for Customer Service Will Grow Rapidly Over the Next Two Years.
Photocredit: http://eva-lu.com/
Related articles
- Social CRM Rush Projected For Enterprises (informationweek.com)
- Gartner Says Social CRM Market Will be $1 Billion in 2012 (cloudave.com)
- Gartner Says Social CRM Market Will be $1 Billion in 2012 (serve4impact.com)
- Gartner: Social CRM Spending Soon to Top $1 Billion Worldwide (fastforwardblog.com)
Posted on 2011/03/06, in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends and tagged Business, Customer relationship management, Customer service, Gartner, Market, social crm, Social media, Software as a service. Bookmark the permalink. Comments Off.
