Monthly Archives: March 2011

Are You Embracing the “New Workstyle?”: Online Collaboration «

Being a user of a.o. Gist, Nimble, Rapportive, Rainmaker and more of the emerging integration I appreciated this post. May it benefit your company too!

Found at Are You Embracing the “New Workstyle?”: Online Collaboration «.

I had the opportunity to speak with Gistfounder T.A. McCann at South by Southwest in Austin, Tx. this past week. Gist was recently acquired by RIM, and McCann is keenly aware of the potential effects the acquisition may have on both companies. However, with a positive outlook, he referenced what he calls the “New Workstyle.” It reflects the culture he has tried to create at Gist; a culture that encourages an entrepreneurial spirit in the individuals who work there, and one that recognizes the need “not to do things as they’ve been done before.”

To be continued at Are You Embracing the “New Workstyle?”: Online Collaboration «.

Gist. approach to building a better customer experience (fredzimny.wordpress.com)
RIM Buys Gist To Help Manage Contacts in BlackBerry Smartphones (xconomy.com)
What’s Your Workstyle? (e1evation.com)

Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

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Tags: BlackBerry, Facebook, Gist, Microsoft Outlook, Rapportive, Research In Motion, RIM, T.A. McCann

Recommended: Duperrin’s Links for this week

Mar 20

Posted by fredzimny

Recommended: Links for this week (weekly) – Why Companies Need to Be More Transparent: The Customer Orientation Pers… http://ow.ly/1bQPA4

Bertrand Duperrin: Gary Hamel: Inventing Management 2.0 (blogs.wsj.com)

Posted in Because i like to share again and again, Vision, visionaries, vision things, trends

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Tags: Business, Customer service, IBM, Intranet, iPhone, Microsoft PowerPoint, Social media, Social network service

Russ Unger’s Critical Thinking for UX Designers (Or Anyone, Really)

Mar 20

Posted by fredzimny

UX : User experience (craigmartinallen.wordpress.com)
What’s the difference between UI design and UX design? – Quora (quora.com)
JOSE BALDAIA’s Behind a Service Design is always Design Thinking (serve4impact.com)
Why User Experience Cannot Be Designed – Smashing Magazine (serve4impact.com)

Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

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Tags: Alan Cooper, Business, Business Services, Design, London, Service design, user experience, User experience design

Multi-channel Customer Interaction Management Platform | Swyft

Mar 20

Posted by fredzimny

Loved the graph and therefore cincluded. I know it is a kind of promotion but I do no not have any relations with the supplier.

Found at Multi-channel Customer Interaction Management Platform | Swyft.

Solutions based upon a powerful platform

We know you can’t afford the time, money or risk involved in replacing your current systems or taking on a multi-year software installation and integration project. That’s why we’ve designed Swyft to quickly integrate with whatever technology you’re using whether it’s your web site, call center system, billing platform or branch solution. Swyft Clients are up and running in less than 90 days without dedicated IT resources or expensive integration projects. We put a lot of thought into our architecture to make sure you don’t have to work hard to see results.

Virtual Customer View:

Swyft integrates relevant internal and third party information into a single “virtual” customer view, in real-time, allowing you to have perfect insight to deliver the best recommendation at every point of contact. We’ve developed a powerful Integration Hub that allows us to quickly integrate complex customer information without asking you to modify your current systems or develop new data extracts or web services. Ask our Clients and they’ll tell you how easy it was to get an enterprise view of their customers.

Multi-Channel Consistency:

Swyft’s flexible service-oriented architecture allows you to support consistent enterprise interaction management capabilities across multiple customer touch-points and systems. The Swyft Interaction Hub provides Centralized Decisioning, Real-time Personalization and Perfect Path Workflow, managed in a simple single-instance

FEATURE: Times are a-changin’ for customer communications (ecmplus.wordpress.com)
Multi-channel customers are more profitable! – the Adobe Online Marketing Suite – Promotional Feature (huguesrey.wordpress.com)
The Multi – Channel Virtual Conference Set for April 11th – 13th (prweb.com)
Customer Loyalty Trends – 2011 (demandmetric.com)

Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

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Tags: Business, Business Services, Customer, Customer Management, Customer service, Omniture, SMS, Social media

Social Media-Integration-Theory-Model | Social Media Today

Mar 20

Posted by fredzimny

Found at Social Media-Integration-Theory-Model | Social Media Today.

The exposure, feedback, engagement (connecting) and exchange (sharing) that Social Media platforms provides, it creates a major changes for the traditional communication understanding. Essentially, information flow is no longer considered “one-way street” in which audience received messages through the “I communicate – you receive” mantra. Rather, Social Media integration is seen as an interactive process that enables same-level information exchange among the audience and the brand, creating a long-lasting feedback communication process and giving to the brand a total engagement approach.

8 must-ask questions about your social media audience (holykaw.alltop.com)

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Tags: Business, Communication, Internet Marketing, Marketing and Advertising, Social media, Social Media Today, Social network, Twitter

Collaborating Takes More than Technology – Technology Review

Mar 20

Posted by fredzimny

Found at Collaborating Takes More than Technology – Technology Review.

For proof that workplace collaboration is a tough problem to solve, check out the scores of books on the subject. Near the top of that list is The Culture of Collaboration, by Evan Rosen, a San Francisco-based consultant who began focusing on the subject after beginning his career in executive communications.

To be continued at Collaborating Takes More than Technology – Technology Review.