Monthly Archives: April 2011
Listen to Jason Fried’s Why Work Doesn’t Work
Posted by fredzimny

Found at Spark 146 – April 24 & 27, 2011 | Spark | CBC Radio.
Ever wonder how much work you actually do in a day? There can be a lot of distractions between meetings, your manager’s questions, impromptu pot-lucks and gab fests. Some days it can feel like it’s impossible to get anything done. That’s because according to Jason Fried it IS. Jason is the co-founder of 37 Signals, a company that builds web-based collaboration tools
Read all and listen at Spark 146 – April 24 & 27, 2011 | Spark | CBC Radio.
Photocredit: franco650b
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- REWORK by 37Signals Founders Jason Fried and David Hansson (piercemattiepublicrelations.com)
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We can design the change we want in schools – Reform By Design
Posted by fredzimny

Found at We can design the change we want in schools – Reform By Design.
I’m sitting in Iowa as I write this. The role of Iowans and their academic institutions has not gone unnoticed in the history of computing and technology in the United States. John Anastanof, the man who invented the computer (Smiley, 2010), did so while he was a professor at Iowa State College in Ames
To be continued at We can design the change we want in schools – Reform By Design.
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- Why are we trying to design a “thing” when we should be designing a service? – Reform By Design (serve4impact.com)
Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends
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Tags: Ames Iowa, Colleges and Universities, Design, Education, Iowa, Iowa State College, iowastateuniversity, United States
Recommended: #CRM #C Three Models Of B2B Customer Experience
Posted by fredzimny

Recommended: #CRM #C Three Models Of B2B Customer Experience http://ow.ly/1coIvl
Photocredit: http://www.paysbascyclechic.com/
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- Social CRM at the Crossroads (jeffnolan.com)
- CRM Security Role DesignConsider a Base Role (CustomerEffective.com)
- Paul Greenberg Keynote on Radian6 Social2011 (webmetricsguru.com)
Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Vision, visionaries, vision things, trends
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Tags: Business, Customer experience, Customer relationship management, Customer service, E-Commerce, Salesforce.com, social crm, Social media
Recommended: Optimizing the value of time
Posted by fredzimny

Recommended: Optimizing the value of time – Summary : time measurement is a permanent concern for any organization b… http://ow.ly/1co9s7
Photocredit: Giordano Gobbo. Milano
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- Increase efficiency, Drive Down Cost, and Improve customer Satisfaction All at the Same Time (zendesk.com)
Focus on Your Customer’s Customer – Kerry Bodine – The Conversation – Harvard Business Review
Posted by fredzimny

Found at Focus on Your Customer’s Customer – Kerry Bodine – The Conversation – Harvard Business Review.
Much of the conversation about customer-centricity focuses on business-to-consumer (B2C) firms. And while these companies were the first to acknowledge the business benefits of delivering a great customer experience, business-to-business (B2B) organizations are increasingly getting in on the game
Read all at Focus on Your Customer’s Customer – Kerry Bodine – The Conversation – Harvard Business Review.
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- The Future of How We Consume Things – Henry Chesbrough – The Conversation – Harvard Business Review (serve4impact.com)
Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends
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Tags: Business, Conversation, Customer, Education, Harvard Business Review, Harvard University, Massachusetts, United States
Video Building Your Social Strategy: Prioritizing the Coming Year
Posted by fredzimny
Altimeter’s research on social business was featured at Baaarvoice’s customer conference to 600 attendees focused in on the retail, cpg, hospitality, and consumer technology space in Austin Texas a few weeks ag
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- What’s next. Now. Three questions for Jeremiah Owyang (bazaarvoice.com)
- 8 Hot Social Media Tips From Eight Industry Experts (socialmediaexaminer.com)
- Austin, Texas: Social Business Capital of the World (beingpeterkim.com)
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Recommended: #CRM #C Announcing The CXPA
Posted by fredzimny
Recommended: #CRM #C Announcing The CXPA; Customer Experience Professionals Unite! http://ow.ly/1cn1oy
Posted in Because i like to share again and again
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