Monthly Archives: April 2011
Recommended: Announcing The CXPA
Recommended: #CRM #C Announcing The CXPA; Homeland For Customer Experience Professionals http://ow.ly/1cjoqX
Photocredit: fixthecity
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- What makes you different? (customerthink.com)
- Best customer retention strategies (paulmccannma.wordpress.com)
- New Version of CRM+ from Alauras Software Announced with ‘QuickLaunch’ and enhanced Native iPad Capability for Yellow Page Publishers (prweb.com)
The Yammer Blog: The Cultural Imperative For A Social Business – Part 2
Found at The Yammer Blog: The Cultural Imperative For A Social Business – Part 2.
This post was contributed by Maria Ogneva, the Head of Community at Yammer.
Social media is “growing up” and becoming part of organizational process, graduated from being a single person who tweets to see “what sticks”. That much we know
Read all at The Yammer Blog: The Cultural Imperative For A Social Business – Part 2.
Photocredit: http://500px.com
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- Yammer Gets a New Head of Community (readwriteweb.com)
- Seesmic Desktop Adds Yammer Plug-In (informationweek.com)
- Yammer Joins Chatter on Seesmic Desktop (readwriteweb.com)
4 Key Customer Touchpoints Where Social Media Adds Value | Futurelab – We are marketing and customer strategy consultants with a passion for profit and innovation.
4 Key Customer Touchpoints Where Social Media Adds Value | Futurelab – We are marketing and customer strategy consultants with a passion for profit and innovation.order to use social media to influence purchasing habits you need to embed it at key customer touchpoints.
Using McKinsey’s customer journey model as a base, we’ve looked at how and where you can use social media at key customer touch points.
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- Say it with Me: Social Media is Part of Marketing | Social Media Today (charliepankey.com)
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Recommended: USAA Delivers Top Insurance experience
Recommended: #CRM #C USAA Delivers Top Insurance Experience – In The 2011 Temkin Experience Ratings, we examined the… http://ow.ly/1cijkJ
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- Salesforce vs Zoho: The Reality (blogs.zoho.com)
- Customers are Everywhere – CRM Paradigm (customerthink.com)
- Gartner: Social CRM Spending Soon to Top $1 Billion Worldwide (fastforwardblog.com)
Recommended: On the place of social media in corporate strategies
Recommended: On the place of social media in corporate strategies http://ow.ly/1ci4K8
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- 2011 Trending Topic: Social Media ROI (socialmediaexplorer.com)
Creating multi channel experiences
Photocredit: Riccardo Guantini. Cagliari.
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- Gartner: Multi-channel communication key to providing consistent customer experience (thunderheadinnovate.wordpress.com)
- Multi-Channel Done Right (ecommercevagabond.com)
- The LeanLaunch Pad at Stanford – Class 6: Channel Hypotheses (businessinsider.com)
Read!! Thierry de Baillon’s We Have Designed, We Build, You Will Run | CustomerThink
We Have Designed, We Build, You Will Run | CustomerThink.
However we want to call it, Enterprise 2.0, social business or collaborative whatsitsname, what we are watching now is a vendors-claimed increasing evolution toward maturity of leading platforms. During its last symposium, the Gartner Group held a session entitled “Managing Social Software Maturity: Supporting Pioneers and Settlers“, and is predicting a near-billion figure for the social software market inea
Read all at We Have Designed, We Build, You Will Run | CustomerThink.
Art credit: http://teacoffeeandbikes.tumblr.com/
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