Monthly Archives: May 2011
David Armano’s Human Business Is Social Business
Last week David Armano had the honor of performing the opening Keynote at Community Conference 2011 hosted in Copenhagen Denmark. A delightful, high quality event with attendees coming from all parts of Scandinavia and Europe, it also featured talks from Dell’s Bill Johnston and Good Magazine’s Max Schorr.
Photocredit: velodeath
Related articles
- Social Organizations and IT Leadership: Resources (AuthenticOrganizations.com)
- What SXSW Taught Me About Building A Serendipity Engine (thesocialorganization.com)
- Podcast Mondays: Sharing Means Connecting (garious.com)
- Influence, Context, and Triggers (conversationagent.com)
Recommended: Salesforce ignores communities
Recommended: Salesforce ignores communities…and that’s ok ! – Summary : when talking about customers, collaboration,… http://ow.ly/1cQrIy
Photocredit: http://bikesandgirlsandmacsandstuff.tumblr.com
Related articles
Recommended: New Report: 2011 Temkin Forgiveness Ratings
Recommended: #CRM #C New Report: 2011 Temkin Forgiveness Ratings http://ow.ly/1cPW4V
Photocredit: Josh Caudwell
Related articles
- The 2011 Service Leaders – CRM Magazine (serve4impact.com)
- Social CRM needs a CRM system, does it? (customerthink.com)
- Salesforce ignores communities…and that’s ok ! (duperrin.com)
Watch this video: Service Design and User Experience: Same or Different?
Photocredit: hm7
Related articles
- Why User Experience Cannot Be Designed – Smashing Magazine (serve4impact.com)
- Seth’s Blog: Who’s responsible for service design? (serve4impact.com)
- Taking Design Thinking Up a Level: Brand Driven Innovation | InnovationManagement (serve4impact.com)
Recommended: Duperrin’ Links for this weeky
Recommended: Links for this week (weekly) – Making An Intranet More Social “Offering a handful of limited soci… http://ow.ly/1cO5MB
Photocredit: hm7
Related articles
- Bertrand Duperrin: Links for this week (weekly) (justflying.net)
Reading Innovating Customer Service :: Open Innovation Community
Found at Innovating Customer Service :: Open Innovation Community.
In his article “Innovating the Customer Experience,” Peter J. Auditore argues that “Building a culture of collaboration isn’t the instant answer to creating innovation or innovating your customer’s experience. However, leveraging the newest collaborative applications can help find your innovators and ultimately lead to innovation.”
Click here to read the full article, published on The Social Customer
Read all at Click here
Photocredit: http://www.copenhagencyclechic.com/
Related articles
- Book review: A guide to open innovation and crowd sourcing (serve4impact.com)
- The Open Innovation Guru: A Discussion with Henry Chesbrough | InnovationManagement (serve4impact.com)
- How Open Innovation Can Empower ‘Creatives’ – Henry Chesbrough – Open Innovation – Forbes (serve4impact.com)
- 5 Ways to Gain Skills and Experience on Open Innovation (innovationtools.com)
- Competing for Contributors in Open Innovation (innovationtools.com)
Intelligence Versus Knowledge @ crm intelligence & strategy
Intelligence Versus Knowledge @ crm intelligence & strategy.
I was reading a post on the future of activity streams at SocialCast’s blog, and I read a sentence that caught my attention. Somewhere near the middle of the post, Monica Wilkinson (the author) is discussing how she uses activity streams and what she likes about them, and says:
Read all at Intelligence Versus Knowledge @ crm intelligence & strategy.
Photocredit: The Brooks England Blog » Blog Archive » Pret-a-Velo Berlin
Related articles
- Making The Case for Enterprise Activity Streams (And Why It’s Not Just “Another Tool”) (socialtext.com)
- New Sources for Business Surprises (blogs.forbes.com)
