Monthly Archives: May 2011
Customer journey mapping vs. job mapping
Found at Customer journey mapping vs. job mapping.
Customer journey maps are considered as a central tool in service design: Diagrams that illustrate the steps customers go through in engaging with a company or public service, whether it be a product, an online experience, retail experience, or a service, or any combination
Read all at Customer journey mapping vs. job mapping.
Photocredit: pedalfar:
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Recommended: Duperrin’s Links for this week (weekly
hot top… http://ow.ly/1cG6Sa
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objectiverotation:
Monthly Career Tip: Strengthening your digital presence | Alumni Impact
Monthly Career Tip: Strengthening your digital presence | Alumni Impact.
“The Good, The Bad and the Scary: How your Digital Profile Impacts Your Job Search” was recently published onForbes.com and provides an overview on strengthening your digital presence for your career.
“Your digital profile is a lasting legacy,” says author Meryl Weinsaft Cooper. “Pay attention to your posts, your posse and your privacy settings to stay on the right track.”
Read all at “The Good, The Bad and the Scary: How your Digital Profile Impacts Your Job Search
Photocredit: sticky-wheels:
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The Customer Experience IS Your Brand
I do not think I would state is in this way. But the point is taken and indeed your brand creates the cex (at least it should do so).
Found at The Customer Experience IS Your Brand.
Ensuring consistent delivery of the brand experience on the front lines of customer service has remained elusive for many companies.
Read all at The Customer Experience IS Your Brand
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- How to create the Wow in customer experiences. (morphis.net)
- Retention v acquisition – social media and customer experience | Social media agency London | FreshNetworks blog (serve4impact.com)
- Welcome to Creating a Customer-Focused Organization (blogs.hbr.org)
Employee Engagement & the Passionate Worker
I posted about The Shift Index in the not recent past. At a round table at Teleperformance Maastricht we discussed about how e-sat impacts c-sat. Love this post and therefore included
Found at http://theparallaxview.com/2011/05/the-passionate-worker/
A Tweet by John Hagel caught my eye last week:
John was referring to one of the findings of The Shift Index, as published by John and his team at Deloitte.
Read all at http://theparallaxview.com/2011/05/the-passionate-worker/
Photocredit: 500px.com
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Infographic The Rise of Walking and Biking
Found at The Rise of Walking and Biking
See more infographics at http://www.smashingapps.com/2011/05/11/40-insightful-yet-deadly-creative-examples-of-infographics.html
Photocredit: Edmondo Senatoro
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