Monthly Archives: June 2011

Links IBM’s reports from social media to Social CRM. What customers want

IBM – From social media to Social CRM What customers want II & IBM – From social media to Social CRM What customers want I

Enterprise 2.0 – What a Difference 2 Years Makes (crm2.typepad.com)
Resolution 2012:The Dynamic Customer Service Experience Framework ” Mitch Lieberman (serve4impact.com)

Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

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Tags: Business, Customer relationship management, Customer service, IBM, Internet Marketing, Marketing and Advertising, social crm, Social media

10 Posts McKinsey Quarterly 2 2011

Jun 30

Posted by fredzimny

n case you missed them, see which articles have been most popular with their readers in the second quarter of this year. Read them today and join the conversation.

	1. STRATEGY Sparking creativity in teams: An executive’s guide Senior managers can apply practical insights from neuroscience to make themselves—and their teams—more creative.
	2. STRATEGY Drawing a new road map for growth New findings show how large and small companies grow—and reveal the startling performance of emerging-market players.
	3. ORGANIZATION Eric Schmidt on business culture, technology, and social issues In this interactive video, Google’s executive chairman shares his strategies on hiring, running meetings, designing “mobile first” business models, and addressing joblessness and education reform.

4. ECONOMIC STUDIES
The challenge—and opportunity—of ‘big data’
A new report explores the explosive growth of digital information and its potential uses.

5. ORGANIZATION
To centralize or not to centralize?
It’s a hard call made harder by power struggles. CEOs can force a more thoughtful debate by asking three critical questions.

6. STRATEGY
Is your emerging-market strategy local enough?
The diversity and dynamism of China, India, and Brazil defy any one-size-fits-all approach. But by targeting city clusters within them, companies can seize growth opportunities.

7. ORGANIZATION
Seven steps to better brainstorming
Most attempts at brainstorming are doomed. To generate better ideas—and boost the odds that your organization will act on them—start by asking better questions.

8. TELECOMMUNICATIONS
How new Internet standards will finally deliver a mobile revolution
As the Web experience evolves, smartphones may soon live up to their name, and every business’s mobile strategy will grow in importance.

9. MARKETING
Using your sales force to jump-start growth
There’s a reason it’s called a sales “force.” Here are four innovative ways companies can use their sales reps to drive growth.

10. CORPORATE FINANCE
Sustaining top-line growth: The real picture
A historical view shows that beating markets is tougher than most leaders believe.

Seven Steps to Better Brainstorming (business-strategy-innovation.com)
Eric Schmidt: Mobile payments at retail to explode (news.cnet.com)
Does Collaborative Leadership Have to Be Slow? (blogs.hbr.org)
Rise of the networked enterprise: Web 2.0 finds its payday – McKinsey Quarterly – Organization – Strategic Organization (mckinseyquarterly.com)
Sparking creativity in teams: An executive’s guide (innovationtools.com)
Valeria Maltoni: New research from the McKinsey Global Institute (MGI) finds… (stoweboyd.com)
McKinsey fires back (extendhealth.wordpress.com)

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Tags: Brazil, Business, China, Eric Schmidt, Google, India, McKinsey, McKinsey & Company

Watching an interview with Seth Godin

Jun 30

Posted by fredzimny

This one is with Seth Godin. He talked about several topics, including:

Why things are the way they are
The massive change we are witnessing in almost every field
Why the “new normal” is the chance of a lifetime
How people can approach change
Why we experience stress
Why he started The Domino Project and how it is disrupting the publishing industry
The old model of publishing compared to the new
What kind of push-back has he received from traditional publishers
His advice he has for new authors (caution: this is radical)
Why authors don’t need to wait to be picked
The role of traditional publishers in the future
His favorite book out of all the ones he has written (I hadn’t even heard of it!)

Seth was as delightful as always.

Seth Godin on What’s Now and What You Can Do About It (business-strategy-innovation.com)
All Marketers are Liars: Seth Godin – 2/5 (talkingtails.wordpress.com)
Book review- Poke the Box, Seth Godin (jackmacholl.wordpress.com)
Godin Sticks a Fork in Radio, Gifford Chews On It (larrygifford.wordpress.com)
Does Seth Godin Have It Wrong? (neilhedley.com)

Posted in Because i like to share again and again, Vision, visionaries, vision things, trends

2 Comments

Tags: Arts, Author, Business, Market, Publishing, Publishing and Printing, Seth Godin, Tribes: We Need You to Lead Us

Getting Innovation Results from Our Cognitive Surplus | Spigit

Jun 30

Posted by fredzimny

Not only at the level of society applicable. And yes – indeed – also at the team, professional and personal level.

Found at Getting Innovation Results from Our Cognitive Surplus | Spigit.

What is an organization’s most underused, most under-appreciated asset?

Its brand? No, that’s well-utilized and appreciated.
Its customers’ loyalty. Some would argue for that one, but it’s not a pervasive issue.
Its distribution network? Not really.
Its cash? No, CFOs take care of that.

It’s their employees’ cognitive surplus. Read all at

Getting Innovation Results from Our Cognitive Surplus | Spigit.

Video: Clay Shirky at Google Talks (mediafuturist.com)
Clay Shirky: How cognitive surplus will change the world (serve4impact.com)
Cognitive Surplus by Clay Shirky – review (guardian.co.uk)

Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

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Tags: clay shirky, cognitive surplus, Cognitive Surplus: Creativity and Generosity in a Connected Age, hutch carpenter, New York University, Social Sciences, spigit, Television, United States, Wikipedia

Enterprise 2.0 Conference 2011 Boston: Shiny Social leaves Exuberance Island

Jun 30

Posted by fredzimny

Found at Enterprise 2.0 Conference 2011 Boston: Shiny Social leaves Exuberance Island | Constellation Research.
Towards the end of my keynote on Putting the Relationship back in Customer Relationship Management at the Enterprise 2.0 conference this past week, I made a statement that, 2 years ago, would have got me my throat slit. Stated as a wake up call plea to focus on metrics that matter, I said

“For five years we’ve been engrossed in one giant collaborate group hug, measuring things that don’t keep executives up at night” To be continued at

:Enterprise 2.0 Conference 2011 Boston: Shiny Social leaves Exuberance Island | Constellation Research