Monthly Archives: June 2011
Recommended: Duperrin’s Links for this week
http://ow.ly/1dsP0S
Related articles
- Bertrand Duperrin: Links for this week (weekly) (justflying.net)
Resolution 2012:The Dynamic Customer Service Experience Framework « Mitch Lieberman
It gave me a sense of direction for the next few years. Hope it makes 4u2.
Read all at The Dynamic Customer Service Experience Framework « Mitch Lieberman – A title would limit my thoughts.
Photocredit: http://ilikebike.tumblr.com
Related articles
- Understand more about social CRM (nevillehobson.com)
- Google’s Search Tweak Puts A Company At Risk (npr.org)
- World’s Most Incomplete List of Social CRM Experts (funnelholic.com)
- Social CRM 2011 – London (overview) (liberatemedia.com)
- SCRMish Thoughts – A Look Back at 1st Half of 2010 (enterpriseirregulars.com)
12 Trends from Cannes 2011
Photocredit: socialcyclingatx
Related articles
- Fine, here’s another Cannes 2011 winner that I like. (copyranter.blogspot.com)
- And the most sexist 2011 Cannes Lion winner is… (copyranter.blogspot.com)
Putting the Relationship back in Customer Relationship Management
Photocredit: http://ilikebike.tumblr.com
Related articles
- CRM Daily | Nimble Offers Social Relationship Manager for Teams (serve4impact.com)
- Importance of Customer Relationship Management (CRM) (bellwort.wordpress.com)
- New Research on Why CRM Fails…Also Lessons for Marketing Automation (mktg2bizexecs.wordpress.com)
- Bertrand Duperrin: Social Collaboration? (sfh.naasat.in)
- The Relationship Between the Brand and the Customer (customerthink.com)
- Introduction to Social Customer Relationship Management (antioxidant4life.wordpress.com)
Recommended: Quick 6 With Ian Golding, Shop Direct Group
Recommended: #CRM #C Quick 6 With Ian Golding, Shop Direct Group http://ow.ly/1dstK9
Photocredit: http://ilikebike.tumblr.com
Related articles
- CRM Daily | Nimble Offers Social Relationship Manager for Teams (serve4impact.com)
- Social CRM needs a CRM system, does it? (customerthink.com)
- Putting the Relationship back in Customer Relationship Management (serve4impact.com)
Resolutions 2012: are these 10 tech enabled business trends still that relevant
https://www.mckinseyquarterly.com/Clouds_big_data_and_smart_assets_Ten_tech-enabled_business_trends_to_watch_2647
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Trend 1: Distributed cocreation moves into the mainstream
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Trend 2: Making the network the organization
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Trend 3: Collaboration at scale
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Trend 4: The growing ‘Internet of Things’
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Trend 5: Experimentation and big data
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Trend 6: Wiring for a sustainable world
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Trend 7: Imagining anything as a service
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Trend 8: The age of the multisided business model
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Trend 9: Innovating from the bottom of the pyramid
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Trend 10: Producing public good on the grid
What do u think?
Photocredit: http://ilikebike.tumblr.com
Related articles
- Big data and the semantic web (radar.oreilly.com)
- Tips and Trends for Small Business – Blog (bjconquest.com)
- Futuristic Tech Interiors – The IBM Executive Briefing Center Looks Like a High-Tech Spaceship (TrendHunter.com) (trendhunter.com)
Marc Stickdorn’s Service Design Thinking
Photocredit: style-riders
Related articles
- Andrew Karpie ” Service Design (serve4impact.com)
- Design thinking: The rumors of its death are greatly exaggerated (serve4impact.com)
- Service Design Toolkit chieftech’s blog (serve4impact.com)
- Taking Design Thinking Up a Level: Brand Driven Innovation | InnovationManagement (serve4impact.com)
- Seth’s Blog: Self directed effort is the best kind (serve4impact.com)
