Monthly Archives: June 2011
Edward Boches’ What ad agencies could learn from IDEO
IDEO lessons for ad agencies | Creativity_Unbound.
I had the privilege of spending this afternoon at IDEO’s Cambridge office, just up the street from MIT. A few of my Mullen colleagues and I got the full IDEO treatment – an overview of their beliefs, a tour of the offices (team rooms, 3-D printers, proto-type lab) and attendance at afternoon tea, where a new designer shared his silk screen portfolio and a few amusing stories behind his posters while we all indulged in strawberry shortcakes.
We’re living in a time when the diminishing impact of traditional a
Read more: http://edwardboches.com/what-ad-agencies-could-learn-from-ideo#ixzz1QI3UPlJq
Photocredit: http://teacoffeeandbikes.tumblr.com/
Related articles
- IDEO is seeking a Design Researcher in Cambridge, MA (core77.com)
The Education Bubble, Tenure Envy, and Tuition – HBR IdeaCast – Harvard Business Review
Found at The Education Bubble, Tenure Envy, and Tuition – HBR IdeaCast – Harvard Business Review.
Featured Guest: Justin Fox, editorial director of the HBR Group and author of the article Disrupting Higher Ed.
Listen The Education Bubble, Tenure Envy, and Tuition – HBR IdeaCast – Harvard Business Review.
Photocredit: http://www.copenhagencyclechic.com/
Related articles
- Quantity vs. Quality in Collaborations – Roberto Verganti – The Conversation – Harvard Business Review (serve4impact.com)
- Seven Problems a Recovery Won’t Fix – Umair Haque – Harvard Business Review (serve4impact.com)
- HIGHER EDUCATION BUBBLE UPDATE: TUITION DISCOUNTING. “Private colleges and universities discounted… (pajamasmedia.com)
- Why MBA Programs Are The Next Big Bubble (businessinsider.com)
CRM Daily | Nimble Offers Social Relationship Manager for Teams
Fall 2010 I was introduced to the concept of Nimble by its owner. Being involved as a beta-user I noticed the strength of the concept and the challenges for a state of the art implementation. Awesome to see that Nimble’s team has made that much progress.
Found at CRM Daily | Nimble Offers Social Relationship Manager for Teams.
Entire departments and groups can collaborate to grow a business with new team version of Nimble’s Social Relationship Manager. Nimble CEO Jon Ferrara said companies cannot “behave like a castle” and instead need to create “customer-driven relationships.” In Nimble’s social-business model, everyone can contribute to building relationships
Read all at CRM Daily | Nimble Offers Social Relationship Manager for Teams.
Photocredit: : thenameslaney
Related articles
- Nimble Launches 2.0 – Unifying Team Contacts, Communications and Collaboration (diversity.net.nz)
- Nimble CRM and Solvis Consulting (solvisconsulting.typepad.com)
- Social CRM needs a CRM system, does it? (customerthink.com)
Recommended: Employees first ! Supporting those who really create value
Recommended: Employees first ! Supporting those who really create value. http://ow.ly/1dpuOq
Photocredit: absea
Related articles
- Methods to Resolve Employee Conflict (brighthub.com)
Enterprise 2.0 Is Growing Up – Venture Capital Dispatch – WSJ
Found at Enterprise 2.0 Is Growing Up – Venture Capital Dispatch – WSJ.
Social networking tools keep flowing into large companies, but the road map for implementation is still on the drawing board.
Read all at Enterprise 2.0 Is Growing Up – Venture Capital Dispatch – WSJ.
Photocredit: bicyclestore
Related articles
- Recommend: Participate in Chess Media Group’s State of Enterprise 2.0 Collaboration Survey (serve4impact.com)
- Blog Post: Are KM, Enterprise 2.0 and Social Business: One and The Same? (gurteen.com)
Andrew Karpie » Services Reinvented: Interview with Henry Chesbrough and reading tip Cusumano’s Staying power
Found at Andrew Karpie » Services Reinvented: Interview with Henry Chesbrough.
Over the past decade, there has been an intensification of interest on what “service” really is and what it means for modern industries and business. Michael Cusumano has nicely summarized strands of this thinking in his studies, most recently in the chapter “Services, Not Just Products (or Platforms) of the book Staying Power (2010).
Read all at Andrew Karpie » Services Reinvented: Interview with Henry Chesbrough
Related articles
- TEDxESADE – Henry Chesbrough – Open Services Innovation (serve4impact.com)
- Sharpening Your Skills: Motivation – HBS Working Knowledge (serve4impact.com)
- The Open Innovation Guru: A Discussion with Henry Chesbrough | InnovationManagement (serve4impact.com)
- How Open Innovation Can Empower ‘Creatives’ – Henry Chesbrough – Open Innovation – Forbes (serve4impact.com)
- Andrew Karpie ” Service Design (serve4impact.com)
Social Service in the Contact Center – is this a good thing? | ServicePlease!
What is social service? Is it working with social media? Is it accepting the foundations of social crm? Or is it creating thick value for u and your customer. And how does a contact center support. Brilliant question? What do you think??
Found at Social Service in the Contact Center – is this a good thing? | ServicePlease!.
There is much talk about corporations getting onto the social bandwagon. Marketing often or usually leads the quest with customer services in tow. While the possibilities of engaging customers, potential customer in the social web and spreading your marketing story may seem like a good idea and may even work, can a “social service” actually be delivered on current platforms by the current contact centers?
Can social service actually be delivered on the current platforms?
Read all at Social Service in the Contact Center – is this a good thing? | ServicePlease!.
Photocredit: hm7
Related articles
- Gartner Predicts Social Media Will Be a Support Tool Among 40 Percent of the Top 1,000 Companies (customerthink.com)
- Stuff nobody told me till I read Social Media Judo (book review) (serve4impact.com)
- Social Media Customer Service Management (wisemarketing.wordpress.com)
